Deanna Henry
Seattle,United States
Summary
Accomplished Program Coordinator well-versed in running station programming in high-stress environments. Exceptional technical and administrative skill in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Motivated professional with a drive for serving as a dedicated support specialist and energetic team member.
Overview
9
9
years of professional experience
Work History
Project Coordinator | CBRE - Microsoft Account
CBRE
01.2024 - Current
- Facilitated transparent communication across 30+ concurrent projects at a time.
- Created project documentation, resolved commitment difficulties, and handled invoice and funding forms.
- Processed change orders, purchase orders, change directives, and other change notices.
- Managed badging processes for 1000+ vendors, ensuring timely access and documentation compliance.
- Effectively managed capital and expense budget projects, overseeing financial allocations and resource.
utilization across diverse initiatives. - Utilized Microsoft Forms and Power Automate for 100% contract completion, simplifying complex workflows.
- Generated monthly reports for management.
- Ensured comprehensive closeout for 200+ projects, addressing all outstanding items and conducting final.
inspections. - Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Tracked and reported expenses accurately to manage program budgets.
Wireless Multimedia Senior Analyst
Apple
09.2015 - 11.202
- Developed and presented presentations to team members on customer issues and market trends.
- Trained AppleCare agents on customer service, hardware and software support
- Managed iCloud services and implemented fixes using support tools.
- Supported and maintained various Apple OS systems.
- Handled external and internal inquiries through phone, email, and ticket systems.
- Worked cross-functionally with other departments to identify and resolve app, OS, and hardware issues.
- Utilized various remote support tools to provide remote assistance.
- Handled software, router, and hardware issues across all lines of devices.
- Processed internal tickets accurately and efficiently.
- Created reports and documents as requested by project managers.
Education
Associate of Applied Science - Information Technology Project Management
Seattle Central Community College
Seattle, WA09.2025
Associate of Applied Science - Associate of Applied Science in Administration
Seattle Central Community College
Seattle, WA05.2008
Skills
- English
- Microsoft Office
- Effective Time Management
- Communication
- Problem Solving Skills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
- Project Coordination
- Standard Operating Procedures
- Budget coordination
- Data Verification
Timeline
Project Coordinator | CBRE - Microsoft Account
CBRE
01.2024 - Current
Wireless Multimedia Senior Analyst
Apple
09.2015 - 11.202
Associate of Applied Science - Information Technology Project Management
Seattle Central Community College
Associate of Applied Science - Associate of Applied Science in Administration
Seattle Central Community College
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