Daniela Kimel
Senior Account Manager
Doral,FL
Summary
Motivated Senior Account Manager bringing 10 years of experience and an ability to stay professional and calm under great deals of stress and responsibility. Fantastic written, oral and presentation communication with certified leadership skills. Looking for an Account Manager position where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Senior Account Coordinator
Global Benefits Group
1 2018 - Current
- Develop relationships with all levels of clients and achieve positive reviews about service
- Work with insurance consultants throughout LATAM and internal operations teams to understand and fulfill clients' needs
- Act as issue escalation point and proactively recommended solutions to challenging client solutions
- Delivered exemplary customer service and support by remaining poised in most stressful situations
- Coordinate agent's seminars and visits, provide in person training and webinars on products, resources and company information
Sales Account Manager
VUMI Group, VIP Universal Medical Insurance Group
04.2017 - 01.2018
- Achieved weekly, monthly, and annual sales goals
- Anticipates and creatively resolves problems through sales process
- Assured continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care
- Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account
- Facilitate Agent's Sales efforts providing information with regards to products, service and company information
- Coordinate agent's seminar and visits, provide in person training and webinars on products, resources and company information
- Support agent's sales effort in closing new business and achieve growth and sales targets
- Manage sales leads of prospective agents and clients
Supervisor - Customer Service
Global Benefits Group
03.2014 - 02.2017
- Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
- Provide daily direction and communication to team members so that customer service calls are answered in a timely, efficient and knowledgeable manner
- Train and mentor team members and identify development needs across the team
- Evaluate associates on performance and complete annual performance
- Creates and maintains a high quality work environment so team members are motivated to perform at their highest level
- Manage escalated issues and provide direction
Account Manager
SUPRAINVEST
03.2012 - 02.2014
- Expand existing relationships/partnerships through the selling of products and services
- Supports agents in closing new business and renewals trough weekly review of status reports
- Works closely with Sales and Operations providing systematic follow-up and feedback to improve service and processes
- Provides information and knowledge to the agents about products and service
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
Senior Claims Analyst
VANBREDA INTERNATIONAL
06.2009 - 01.2012
- Responsible for the coordination and administrative follow-up for a number of clients
- Kept clients files up to date, handle claims and respond to questions
- Communicate with clients and providers trough e-mails, letters and telephones
- Dealt with doctors and hospitalizations invoices for employees in international companies and intergovernmental institutions
- Analyzed reimbursements and assess code and calculate reimbursements using a computerized claims processing system
- Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims
Education
Bachelor of Science in Economics -
Pontificia Universidade Catolica
Sao Paulo, BrazilSkills
In-depth knowledge of markets and relationships
Influencing business growth
Complex problem-solver
Building strong relationships
Excellent communication skills
Customer service and support
Complaint handling and resolution
Natural leader
Self-motivated
Sales presentations
CRM Software
Portuguese
English
Spanish
Conversational French
Timeline
Sales Account Manager
VUMI Group, VIP Universal Medical Insurance Group
04.2017 - 01.2018
Supervisor - Customer Service
Global Benefits Group
03.2014 - 02.2017
Account Manager
SUPRAINVEST
03.2012 - 02.2014
Senior Claims Analyst
VANBREDA INTERNATIONAL
06.2009 - 01.2012
Senior Account Coordinator
Global Benefits Group
1 2018 - Current
Bachelor of Science in Economics -
Pontificia Universidade Catolica
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