Jasmine Dorce
Opa-locka,FL
Summary
Seasoned Member Services Coordinator with a background in coordinating and improving member services across diverse industries. Strong experience in handling high-volume customer inquiries, providing solutions to complex problems, and effectively managing customer relationships. Skilled in developing strategies for service improvement and fostering team collaboration. Previous work has led to increased member satisfaction and streamlined processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Coordinator
Global Benefits Group
Miami, FL
05.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Verified accuracy of customer data entered into the system.
- Researched relevant policy information to answer customer questions.
- Processed paperwork related to benefit determinations within established timelines.
- Attended meetings, trainings, conferences and workshops as required.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
Teacher Assistant
Ophelia Lawson Brown
Miami, FL
10.2022 - 04.2023
- Assisting teachers with lesson preparation by getting materials ready and setting up equipment.
- Revising lesson material with students individually or in small groups.
- Overseeing students during non-classroom times, including in-between classes, during lunch, and on-field excursions.
- Collaborating with lead teachers to recognize issues students are facing and recommend solutions.
- Documenting student progress and communicating with parents to keep them informed.
Veterinary Assistant
Garbizo Animal Clinic
Margate, FL
08.2021 - 11.2022
- Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care, and dietary measures.
- Assisted with dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque, and stains.
- Processed financial transactions for clients.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to the veterinarian.
Vet Technician Assistant
Banfield Pet Hospital
Davie, FL
12.2015 - 08.2021
- Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care, and dietary measures
- Assisted with dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque, and stains
- Answered and directed incoming calls using a multiline telephone system.
- Processed financial transactions for clients
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
After-School Care Provider
Miami Country Day School
Miami, FL
06.2013 - 04.2015
- Worked with school administrators to develop classroom management policies
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character
Education
Associates of Science - Game Art and Animation
Miami-Dade Community College
Miami, FL10.2024
Certification - Medical Assisting Technician
Florida Career College-Pembroke Pines
United States06.2019
High School Diploma -
Mater Academy Charter High School
Hialeah Gardens, FL06.2011
Skills
- Diagnostic ECG/EKG tracing
- Business development understanding
- Clerical support
- General anesthesia recovery
- Tutoring students
- Client education
- Customer service
- Collecting specimens for analysis
- Team building
- MS Office
- Administrative support
- Medical history
- HIPAA compliance
- Credit card payment processing
- Medical billing
- Clerical experience
- Administrative experience
- Medical receptionist
- Classroom Management
- Medical Terminology
- Patient Care
- Medical Records
- Typing (8 years)
- Animal care (8 years)
- Veterinary Assistant
Certification
National Certified Medical Assistant, Present
Timeline
Member Service Coordinator
Global Benefits Group
05.2023 - 02.2024
Teacher Assistant
Ophelia Lawson Brown
10.2022 - 04.2023
Veterinary Assistant
Garbizo Animal Clinic
08.2021 - 11.2022
Vet Technician Assistant
Banfield Pet Hospital
12.2015 - 08.2021
After-School Care Provider
Miami Country Day School
06.2013 - 04.2015
National Certified Medical Assistant, Present
Associates of Science - Game Art and Animation
Miami-Dade Community College
Certification - Medical Assisting Technician
Florida Career College-Pembroke Pines
High School Diploma -
Mater Academy Charter High School
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