KAYLA MCCRAY
Opa-locka,FL
Summary
Experienced Outrageous Events with 2 years in service industry. Talented at decorating events and working with clients to efficiently deliver high-quality service and promote customer loyalty. Dedicated to team and business success. Experienced Publix with over 1 years of experience in working. Excellent reputation for resolving problems and improving customer satisfaction. Capable Sweet Mini Donuts with 2 years of experience in serving food. Talented at taking orders, filling special requests, preparing food and keeping workforce clean. Professional and calm when managing many tasks at once and helping customers. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in the ability to work as a team.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Ramp Agent
G2 Secured Staff
04.2023 - Current
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Connected electrical power units and service hoses to aircraft.
- Protected customers' baggage from loss, theft and damage.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Customer Service Associate
Hermon Bain - Sweet Mini Donuts
07.2016 - Current
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prepared and expedited food orders to support waitstaff and other team members
- Observed customer purchases in line and differentiated between standard portions
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
- Maintained clean, sanitized and well-organized food preparation zones.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Cashier
Smoothie Babe
04.2022 - 08.2022
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
Cashier
Publix Inc, Publix
03.2020 - 07.2021
- Reduced operational risks while organizing sales and data to forecast performance trends
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
Abercombie Kids - Abercombie Kids
11.2019 - 05.2020
- Led activities that developed students' physical, emotional and social growth
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
Chenika Chambers - Outrageous Events
01.2018 - 12.2019
- Contributed to social media outreach initiatives, including content development and management
- Supported events execution and venue set up and tear down
- Assisted in content development for events, drafting and distributing promotional materials
- Contacted vendors, venue and stakeholders as directed and in professional manner
- Supported planning, communications and scheduling of party events.
Education
Associate of Arts -
INDIAN HILLS COMMUNITY COLLEGE
OTTUMWA, IA05.2022
High School Diploma -
North Miami Senior High School
North Miami, FL06.2020
Bachelor of Nursing - Nursing
St.Thomas University
Miami Gardens, FL12-2026
Skills
- Effective leader
- Relationship building
- Staff training/development
- Excellent work ethic
- Planning and Coordination
- Customer Service
- Problem-Solving
- Dependable and Responsible
Affiliations
- (Health Occupations Students of America)
Timeline
Security Officer
Allied Universal Security Services
10.2024 - Current
Ramp Agent
G2 Secured Staff
04.2023 - Current
Cashier
Smoothie Babe
04.2022 - 08.2022
Cashier
Publix Inc, Publix
03.2020 - 07.2021
Cashier
Abercombie Kids - Abercombie Kids
11.2019 - 05.2020
Chenika Chambers - Outrageous Events
01.2018 - 12.2019
Customer Service Associate
Hermon Bain - Sweet Mini Donuts
07.2016 - Current
High School Diploma -
North Miami Senior High School
Associate of Arts -
INDIAN HILLS COMMUNITY COLLEGE
Bachelor of Nursing - Nursing
St.Thomas University
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