Deanna Hill
Sun Lakes,AZ
Summary
Accomplished professional with a history of providing exceptional customer service. Personable and professional under pressure. Skilled at communicating effectively with diverse clients.
Overview
33
33
years of professional experience
Work History
Special Needs School Bus Driver
Chandler Unified School District
Chandler, AZ
2022.09 - Current
- Conduct pre-trip and post-trip inspections of the school bus
- Maintain a clean, comfortable, and well-organized bus environment
- Ongoing dialog with parents, teachers, and routing department
- Operate CB radio and bus PA system to make announcements and communicate with dispatch
- Supervise students during loading, unloading and on bus
- Complete logbooks, incident reports and other daily paperwork
- Create and enforced bus rules and keep expectations posted
Pet Sitter
TLC House and Pet Sitting Service
Chandler, AZ
09.2021 - Current
- Provide attentive and personalized house and pet sitting services.
- Client communication, timely updates, and superior care for pets and properties.
- Administer medications and care per owner instructions
- Build strong relationships with repeat customers
Concierge
The Enclave At Chandler
Chandler, AZ
03.2020 - 09.2021
- Welcomed residents and guests and engaged in friendly conversations.
- Managed transportation arrangements for residents, answered phones, responded to inquiries and transferred calls to appropriate staff members.
- Provided property details to residents and guests, including dining areas, pool, and fitness center.
- Monitored all company inventory to ensure stock levels and databases were updated
- Remedied issues quickly and effectively through active listening and conflict resolution.
- Carried out day-day-day duties accurately and efficiently
- Polished and well-groomed appearance
- Work closely with vendors
- Maintain general appearance of lobby and other common areas
Concierge
Indigo @ 12 West
Portland, OR
12.2017 - 09.2018
- Create welcoming environment for residents
- Knowledgeable in Fair Housing, Americans with Disabilities Act, and Equal Opportunity Housing laws, regulations, and procedures
- Greeted clients and provided personalized support to meet unique needs
- Facilitated research of local venues, restaurants, and visitor spots per guest requests
- Scheduled deliveries of various items including flowers and gifts
- Managed transportation arrangements to and from airport, train station, and local events
- Rectified volatile situations quickly through active listening and effective communication
Flight Attendant
Alaska Airlines
Portland, OR
07.1991 - 08.2017
- Sold onboard products using point-of-sale device
- Calmly addressed escalating situations
- Aid customers with special needs
- Ensured that prompt communications were distributed between flight deck and cabin crew
- Responded politely to passenger complaints
- Operated in compliance with all airline and federal aviation regulations
- Attend yearly training to maintain level of proficiency and refresh knowledge and skills of all normal and emergency situations
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Participated in yearly training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service
Education
Associate of Arts -
Mt San Antonio College
Walnut, CA05.1991
Timeline
Special Needs School Bus Driver
Chandler Unified School District
2022.09 - Current
Pet Sitter
TLC House and Pet Sitting Service
09.2021 - Current
Concierge
The Enclave At Chandler
03.2020 - 09.2021
Concierge
Indigo @ 12 West
12.2017 - 09.2018
Flight Attendant
Alaska Airlines
07.1991 - 08.2017
Associate of Arts -
Mt San Antonio College
Quote
“Be kind whenever possible. It is always possible. And be kinder than is necessary.”
Dalai Lama XIV
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Humane Society of Arizona
Volunteer Work
West Columbia Gorge Humane Society, Washougal WA - PetSmart adoption lead, volunteer coordinator, foster.
Second Chance Companions Battle Ground, WA - Event planning and volunteer, foster special needs animals requiring specialized care
Brian Grant Foundation Portland, OR - Flight Attendant volunteer coordinator, event volunteer
Arizona Humane Society Phoenix, AZ - Foster volunteer - specializing in special needs cats, medication management, providing care for bottle baby kittens and feral cats
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