DeAnna Holland
Cincinnati,OH
Summary
I am a loyal and trustworthy employee who can work alone or as part of a team. I am quick to learn and willing to adapt to any job. I am a competent, loyal, hardworking employee with the ability to achieve tasks in a timely manner. I am punctual and exhibit excellent customer service experience with a high degree of integrity.
Overview
19
19
years of professional experience
Work History
Nutrition Services
TriHealth Good Samaritan Hospital
Cincinnati, OH
05.2021 - Current
- Cut, slice, and dice vegetables and fruits for meal prep.
- Package and store food products appropriately for proper handling and preservation.
- Assist customers with sales transactions accurately and efficiently, using POS system and cash.
- Label containers with identifying information like date prepared and expiration dates.
- Stock service stations with food items, such as condiments, salads, desserts, and beverages.
Food and Beverage Server
Horseshoe Cincinnati, JACK Casino, Hard Rock
Cincinnati, OH
02.2013 - 05.2021
- Served food and beverages efficiently and handled complaints accordingly.
- Assisted other servers as needed during peak periods or when short-staffed.
- Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.
- Mastered POS computer system for automated order taking.
- Correctly received orders, processed payments, and responded appropriately to guest questions on menu items and concerns.
- Observed the company's policies in giving quality customer service in an upbeat and positive manner to a high volume of daily customers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
Bank Teller
PNC Bank/National City Bank
Norwood, OH
10.2012 - 02.2013
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Maintained confidentiality of bank records, transactions and customer information.
- Balanced cash drawer daily.
- Provided knowledge of bank standards and processes, accuracy, and attention to detail.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Food and Beverage Server
Dave & Buster's
Springdale, OH
10.2005 - 03.2012
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Took orders accurately and efficiently for food and beverages.
- Assisted other servers as needed during peak periods or when short-staffed.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Processed payments from customers using the POS system.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Generated ad-hoc reports as requested by management.
- Processed payroll transactions
- Conducted inventories and physical counts of product supplies.
- Created reports on inventory activity, shortages, overages.
Education
Early Childhood Education -
University of Cincinnati-Main Campus
Cincinnati, OH06.2001
Early Childhood Education -
Ohio State University-Main Campus
Columbus, OH09.2000
High School Diploma -
Wyoming High School
Wyoming, OH06.1999
Skills
- Food Service
- Restaurant Experience
- Serving Experience
- Guest Services
- Host/Hostess
- Bartending
- Training
- POS
- Customer Service
- Leadership
- Communication Skills
- Organizational Skills
- Microsoft Word
- Microsoft Excel
- Early Childhood Education
- Childcare
- Teaching
- Classroom Management
- Toddler Care
- Special Education
- Payroll Processing
Timeline
Nutrition Services
TriHealth Good Samaritan Hospital
05.2021 - Current
Food and Beverage Server
Horseshoe Cincinnati, JACK Casino, Hard Rock
02.2013 - 05.2021
Bank Teller
PNC Bank/National City Bank
10.2012 - 02.2013
Food and Beverage Server
Dave & Buster's
10.2005 - 03.2012
Early Childhood Education -
University of Cincinnati-Main Campus
Early Childhood Education -
Ohio State University-Main Campus
High School Diploma -
Wyoming High School
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