Deanna Hudson
New Orleans,LA
Summary
Dynamic professional with a strong background in customer service and operations management at Kipp Central City Primary. Proven ability to enhance guest satisfaction through effective multitasking and team management. Skilled in records management and fostering positive customer relations, ensuring a seamless experience for all clients.
Overview
15
15
years of professional experience
Work History
Cashier/Early Morning Stocker
Young Fashions
06.2010 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Intern/Front Office Manager
Hoffman Early Learning Center
05.2015 - 06.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Early Childhood Educator
Hoffman Early Learning Center
07.2017 - 06.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Boosted children''s social skills development through group projects and collaborative games.
Paraprofessional
Kipp Central City Primary
07.2023 - 11.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Front Office Manager
Kipp Central City Primary
12.2024 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Education
Reach University
Los Angeles, CA05-2026
High School Diploma -
Kipp Renaissance High School
New Orleans, LA05-2014
Skills
- Effective multitasking
- Operations management
- Team management
- Records management
- Effective planning
- Schedule management
- Listening skills
- Event coordination
- Customer service
- Customer relations
Timeline
Front Office Manager
Kipp Central City Primary
12.2024 - Current
Paraprofessional
Kipp Central City Primary
07.2023 - 11.2024
Early Childhood Educator
Hoffman Early Learning Center
07.2017 - 06.2023
Intern/Front Office Manager
Hoffman Early Learning Center
05.2015 - 06.2017
Cashier/Early Morning Stocker
Young Fashions
06.2010 - 07.2024
Reach University
High School Diploma -
Kipp Renaissance High School
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