Deanna Huya
Fairview,PA
Summary
Dynamic customer advocate with a proven track record at Erie Insurance, excelling in conflict resolution and billing inquiry management. Recognized for enhancing customer satisfaction through effective problem-solving and active listening. Adept at fostering teamwork and maintaining composure under pressure, ensuring exceptional service delivery in high-demand environments.
Overview
7
7
years of professional experience
Work History
Customer Advocate I
Erie Insurance
Erie,PA
11.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
- Evaluates requests from insureds and agents to determine appropriate actions for addressing billing and agent-related concerns for both the insured and agent
Manager/ Server
Avanti’s Restaurant
Erie,PA
02.2019 - 06.2025
- Trained and mentored new servers on menu offerings and customer service standards.
- Fostered a collaborative environment, promoting teamwork among front-of-house staff.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Education
High School Diploma -
Fairview High School
Fairview, PASkills
- Conflict resolution
- Complaint handling
- Service-oriented mindset
- Billing inquiry resolution
- Billing and payments
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Time management
- Reliability
- Calm under pressure
- Active listening
Timeline
Customer Advocate I
Erie Insurance
11.2023 - Current
Manager/ Server
Avanti’s Restaurant
02.2019 - 06.2025
High School Diploma -
Fairview High School