Grace Turnham
Sand Springs
Summary
Dynamic customer advocate with proven expertise at Health Care Service Corporation, excelling in conflict resolution and data entry. Recognized for enhancing service efficiency and accuracy while managing multiple priorities. A reliable team player with a service-oriented mindset, dedicated to delivering exceptional support and improving customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Advocate I
Health Care Service Corporation
08.2024 - Current
- Documented provider interactions accurately in CRM systems to maintain comprehensive service records.
- Implemented best practices for handling escalated issues, improving overall resolution times.
- Listened to providers actively to assess issues and provide accurate information.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
Tag and Title Clerk
Keystone Chevrolet
09.2022 - 08.2024
- Assisted customers with title inquiries and documentation requirements.
- Processed vehicle title applications and registrations efficiently.
- Implemented data entry protocols for accuracy in record-keeping.
- Coordinated with state agencies to verify title information promptly.
- Resolved discrepancies in vehicle records through detailed analysis.
- Maintained organized filing systems for easy retrieval of documents.
- Communicated with customers to resolve common title issues.
- Organized and prepared tax and title documents to transfer ownership of property.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
Cashier
Keystone Chevrolet
01.2020 - 08.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to improve service delivery and workflow efficiency.
Education
High School Diploma -
Charles Page High School
Sand Springs, OKNo Degree - Automotive Maintenance
Tulsa Tech
Broken Arrow, OK08-2019
Skills
- Data entry skills
- Reliability
- Active listening
- Teamwork and collaboration
- Attention to detail
- Conflict resolution
- Service-oriented mindset
- Multi-line phone system
- CRM software
- Document review skills
Timeline
Customer Advocate I
Health Care Service Corporation
08.2024 - Current
Tag and Title Clerk
Keystone Chevrolet
09.2022 - 08.2024
Cashier
Keystone Chevrolet
01.2020 - 08.2022
High School Diploma -
Charles Page High School
No Degree - Automotive Maintenance
Tulsa Tech