Natasha Salandanan
Eight Mile
Summary
To utilize professional and past experiences and presentation mastery combined with an advancement driven and quality performance ambition to meet the needs of a top-rate organization or self-motivated business while allowing for an ideal work/home-life balance.
A 16-year career in the food and beverage industry allowed success to be achieved as a provider of service related to the bartending profession. In addition, 3-4 years in management related responsibilities of the industry aligned to similar and new duties. Earned ++the expectation from senior leadership of mentoring new bartenders and related servers and delivering new hire orientation to lay out expectations according to providing top quality customer service.
Driven professional with several years of delivering outstanding customer service. Adept at troubleshooting and conflict resolution. Seeking to apply skills in research and data analysis in a position as a Customer Advocate for an established company.
Overview
26
26
years of professional experience
Work History
RETAIL MEMBERSHIP CUSTOMER ADVOCATE
Teleperformance USA
12.2022 - 06.2024
- Company Overview: contracted with Health Services Corp via Blue Cross Blue Shield
- Assist call in members with questions and concerns regarding any provider search or changes, billing and payment inquiries, information changes and updates and any other membership issue that may arise through company network.
- Contracted with Health Services Corp via Blue Cross Blue Shield
CAMPING AGENT
Active Network
04.2017 - 12.2017
- Assist call in customers with completion, cancellation, changes, and/or information pertaining to camping reservations and facilities via company network.
BARTENDER
Sahara Night Club Bar and Grill
Mobile
01.2014 - 12.2014
SERVER
Ichibon Japanese Steakhouse
Houston
08.2013 - 12.2013
BOOKKEEPING
Gold Club Sports Bar
Friendswood
07.2012 - 08.2013
BARTENDER
Legend’s Billiards Bar and Grill
League City
06.2009 - 07.2012
BARTENDER
Gold Club Sports Bar
Friendswood
06.2008 - 06.2009
LEAD BARTENDER & ASSISTANT MANAGER
Fast Eddie’s Billiard Club
Houston
03.2006 - 02.2007
- Provide shift and facility management and oversight of establishment, work alongside general manager in daily operations of bar including weekly inventory, employee management and scheduling, end of shift paperwork and submission to corporate office, and daily deposits.
- Solely responsible for all new hires and training, and all employee meetings.
- Developed marketing campaigns with new and upcoming promotions and specials; over a 6-month period achieved a sales increase of 8.5%
BARTENDER
Fast Eddie’s Billiard Club
Houston
11.2003 - 03.2006
SERVER
Slick Willie’s Family Pool Hall
Webster
06.2003 - 11.2003
BARTENDER
Legend’s Billiards Bar and Grill
League City
08.1998 - 06.2003
GENERAL CLERK
American National Insurance Co
Galveston
03.1998 - 02.2000
- Exhibit general reception tasks such as answering phones, opening and sending emails, mail delivery, data entry, faxing, filing., etc.
Education
Biology
College of the Mainland
Texas City, TX 09.2012 - 12/2013
Skills
- Texas Alcohol And Beverage Commission (TABC) Certification
- POS Software Systems
- Customer support
- Billing inquiries
- Member communication
- Health services knowledge
- Membership management
- Customer relationship management
- Call handling
- Conflict resolution
- Data entry accuracy
- Effective communication
- Active listening
- Problem solving
- Team collaboration
- Time management
- Multi-line phone system
- Service-oriented mindset
- Hospitality industry expertise
- Service industry expertise
- Customer research
- CRM software
- Data entry
- Inbound call management
- Documentation coordination
- Educating customers
- Data entry skills
- Assertiveness
- Billing inquiry resolution
- Customer services
- Billing and payments
- Inventory control
- Complaint handling
- Verbal and written communication
- Employee coaching
- Inbound call answering
- Microsoft office expertise
- Customer needs assessments
- Software navigation
- Salesforce CRM
- Stress tolerance
- Problem resolution
- Trained in Salesforce
- Customer relationship management (CRM)
- Understanding customer needs
- Multitasking capacity
- Problem-solving skills
- Transaction processing
- Call handling efficiency
- Communication skills
- Microsoft Office Suite
- Money handling
- Recordkeeping strengths
- Hospitality and accommodation
- De-escalation techniques
- Credit card payment processing
- Call center experience
- Relationship building
- Empathy and patience
- POS systems expert
- Building rapport
- Reading comprehension
- Technical troubleshooting
- Multi-task management
- Cocktail mixing
- Inventory management
- Cash handling
- Point of sale
- Customer engagement
- Staff collaboration
- Attention to detail
- Stress management
- Creative mixology
- Identification verification
- Cleanliness and hygiene
- Professional appearance
- Liquor restocking
- Anticipating guest needs
- Customer service expertise
- Bar equipment use
- Basic accounting
- Bar operations management
- Handling difficult customers
- Ordering bar supplies
- Patience and tolerance
- Classic cocktails
- Alcohol awareness
- Responsible alcohol service
- Food running
- Recipe and menu memorization
- New hire training
- Inventory
- Excellent judgment
- Memory retention
- Ordering procedures
- Staff management
- Strong multitasking
- Point of sale systems
- Salesmanship
- Health codes compliance
- Proficient in mixology
- Maintaining a clean bar
- Outgoing personality
- Beverage supply orders
- Clear and effective communication
- Craft cocktail preparation
- Organizational growth
- Safe service compliance
- Bar service preparation
- Safe serving practices
- ABC standards
- Outstanding customer service
- Menu memorization
- ABC regulations
- Courteous
- Cash register operation
- Bar restocking
- Hospitality service expertise
- Changing beer kegs
Timeline
RETAIL MEMBERSHIP CUSTOMER ADVOCATE
Teleperformance USA
12.2022 - 06.2024
CAMPING AGENT
Active Network
04.2017 - 12.2017
BARTENDER
Sahara Night Club Bar and Grill
01.2014 - 12.2014
SERVER
Ichibon Japanese Steakhouse
08.2013 - 12.2013
Biology
College of the Mainland
09.2012 - 12/2013
BOOKKEEPING
Gold Club Sports Bar
07.2012 - 08.2013
BARTENDER
Legend’s Billiards Bar and Grill
06.2009 - 07.2012
BARTENDER
Gold Club Sports Bar
06.2008 - 06.2009
LEAD BARTENDER & ASSISTANT MANAGER
Fast Eddie’s Billiard Club
03.2006 - 02.2007
BARTENDER
Fast Eddie’s Billiard Club
11.2003 - 03.2006
SERVER
Slick Willie’s Family Pool Hall
06.2003 - 11.2003
BARTENDER
Legend’s Billiards Bar and Grill
08.1998 - 06.2003
GENERAL CLERK
American National Insurance Co
03.1998 - 02.2000