Deanna Jones
Gaffney ,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Childcare Assistant Teacher
Corinth Christian Academy
Gaffney, SC
09.2025 - Current
- Developed engaging lesson plans that fostered child development and learning outcomes.
- Implemented daily activities supporting social, emotional, and cognitive growth in children.
- Monitored classroom environments ensuring safety and adherence to health regulations.
- Collaborated with lead teachers to enhance curriculum effectiveness and classroom management strategies.
- Assisted in maintaining accurate records of children's progress and behavior for parent communication.
- Mentored new staff on best practices in childcare techniques and classroom operations.
- Organized parent-teacher meetings to discuss child development milestones and educational goals.
- Evaluated individual student needs to tailor learning approaches and support diverse learning styles.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
- Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
- Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
- Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
- Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Reported parent complaints and comments to managers and documented using Software.
- Organized special events such as field trips and holiday celebrations, creating memorable experiences for both students and families alike.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
Program Coordinator
Spartanburg Regional Medical Center
Spartanburg, SC
10.2023 - 06.2025
- Coordinated program schedules and resources to optimize operational efficiency.
- Assisted in developing training materials for staff onboarding and continuing education programs.
- Managed communication between departments to enhance collaboration on patient care initiatives.
- Supported the implementation of process improvements to streamline program workflows and enhance service delivery.
- Monitored program compliance with regulatory standards, ensuring adherence to best practices in healthcare management.
- Organized community outreach events, promoting health education and increasing awareness of available services.
- Facilitated data collection and analysis for program evaluation, contributing to informed decision-making processes.
- Collaborated with multidisciplinary teams to develop strategic plans that align with organizational goals and patient needs.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Enhanced community outreach by developing and implementing innovative marketing strategies.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Improved staff efficiency by introducing new project management tools and training.
- Streamlined registration process for new programs, significantly reducing wait times and improving participant satisfaction.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Led transition to virtual program delivery model during unforeseen circumstances, ensuring continuity of services.
- Spearheaded volunteer recognition program that boosted volunteer retention and engagement.
- Achieved significant increases in program attendance by launching targeted outreach campaigns.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Enhanced digital presence by overseeing redesign of program's website and social media platforms.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Elevated participant feedback by implementing comprehensive survey system, leading to significant program improvements.
- Delivered detailed program reports to stakeholders, showcasing success and reach of initiatives.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Patient Service Representative
Spartanburg Regional Medical Center
12.2019 - 02.2023
- Assisted patients with appointment scheduling and registration processes.
- Responded to patient inquiries, providing accurate information about services and procedures.
- Coordinated insurance verification and pre-authorization for medical services.
- Updated patient records in electronic health record (EHR) system to ensure data accuracy.
- Collaborated with clinical staff to facilitate smooth patient transitions within the facility.
- Handled billing inquiries, resolving discrepancies efficiently to enhance patient satisfaction.
- Trained new employees on front desk operations and customer service protocols.
- Improved workflow processes by implementing best practices in patient communication strategies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
Activity Assistant
Mountain View Nursing Home
04.2016 - 02.2018
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Coordinated recreational programs, fostering social engagement among residents and encouraging participation.
- Supported nursing staff by documenting resident progress and reporting changes in behavior or condition.
- Implemented activity schedules, ensuring timely delivery of programs aligned with residents' interests.
- Engaged residents in therapeutic activities, contributing to emotional well-being and mental stimulation.
- Collaborated with interdisciplinary teams to develop personalized care plans for individual residents.
- Trained new staff on activity protocols, enhancing team efficiency and consistency in service delivery.
- Evaluated resident feedback on activities, driving improvements to program effectiveness and enjoyment levels.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Boosted social interaction among residents through the organization of group events and outings.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
- Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
Waitress
Charlie’s Fine Foods
Spartanburg, SC
06.2009 - 2015
- Provided exceptional customer service by promptly taking and delivering orders.
- Maintained cleanliness and organization of dining area, ensuring pleasant guest experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments accurately using point-of-sale systems, enhancing transaction efficiency.
- Assisted in training new staff members on menu knowledge and service protocols.
- Handled customer inquiries and resolved issues effectively, fostering positive relationships.
- Participated in inventory management, contributing to optimal stock levels for service continuity.
- Recommended menu items based on customer preferences, enhancing overall dining satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Gaffney High School
Gaffney, SCSkills
- Patience and empathy
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Billing
- Efficient under pressure
Timeline
Childcare Assistant Teacher
Corinth Christian Academy
09.2025 - Current
Program Coordinator
Spartanburg Regional Medical Center
10.2023 - 06.2025
Patient Service Representative
Spartanburg Regional Medical Center
12.2019 - 02.2023
Activity Assistant
Mountain View Nursing Home
04.2016 - 02.2018
Waitress
Charlie’s Fine Foods
06.2009 - 2015
High School Diploma -
Gaffney High School