Summary
Overview
Work History
Education
References
Skills
Timeline
Generic

Deanna Kilgore

Sparks,NV

Summary

Motivated Administrative and Customer Relations Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Little Feathers Learnng Center
Sparks, NV
01.2023 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Client Service Associate

Stifel Nicolaus
Reno, NV
11.2019 - 12.2023
  • Provided superior customer service by responding promptly to client inquiries and requests.
  • Assisted clients in understanding their account information, such as asset allocation and performance metrics.
  • Developed relationships with clients through regular contact, including phone calls and emails.
  • Collaborated with other departments to ensure client satisfaction.
  • Maintained accurate records of all client transactions and communications.
  • Processed new accounts quickly and efficiently while ensuring compliance with regulations.
  • Performed periodic reviews of existing accounts to identify any discrepancies or changes that may be needed.
  • Organized digital files containing sensitive client data in a secure manner for easy retrieval when needed.
  • Facilitated communication between clients and advisors within the firm.
  • Attended conferences related to the industry in order to remain up-to-date on developments.
  • Resolved issues that arose during account transfers or other operations processes in a timely fashion.
  • Followed up with clients regarding open items or outstanding paperwork required.
  • Gathered information from clients for entry into computer database.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Entered all changes to client data into system using .
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Scheduled and confirmed appointments based on customer availability.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Personalized client experience, identifying unique needs and providing information and services to match.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.
  • Implemented new company platform initiatives, learning and mastering new technologies to improve client service.
  • Scheduled meetings with prospective and existing clients to optimize long-term business success.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Delivered services to customer locations within specific timeframes.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

Customer Service Representative Team Lead

Trench Plate Rental Co
Sparks, NV
06.2006 - 11.2019
  • Managed all incoming and outgoing documents related to construction projects.
  • Identified areas of improvement in existing office processes and procedures.
  • Developed and implemented improved administrative processes for the department.
  • Coordinated with external vendors to ensure timely delivery of materials and services.
  • Maintained accurate records of construction project costs, expenses, and progress reports.
  • Provided support to field personnel with equipment needs, scheduling conflicts.
  • Assisted in preparing contracts for potential new construction projects.
  • Monitored compliance with safety regulations on job sites.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

High School Diploma -

Rock Springs High
Rock Springs, WY
06.1981

References

References available upon request.

Skills

  • Client Relationships
  • Troubleshooting
  • Corporate processes and procedures
  • Database Management
  • Account management
  • Report preparation
  • Service standard compliance
  • Route dispatch
  • Multi-line phone talent
  • Recordkeeping strengths
  • Money handling abilities
  • Professional telephone demeanor

Timeline

Administrative Assistant

Little Feathers Learnng Center
01.2023 - Current

Client Service Associate

Stifel Nicolaus
11.2019 - 12.2023

Customer Service Representative Team Lead

Trench Plate Rental Co
06.2006 - 11.2019

High School Diploma -

Rock Springs High

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Deanna Kilgore