Deanna Kluver
Palmer,AK
Summary
Results-driven professional with 15+ years of experience managing multimillion-dollar budgets and healthcare foodservice operations. Committed to audit readiness and operational efficiency, leveraging interdisciplinary leadership to elevate service standards and patient satisfaction.
Overview
22
22
years of professional experience
Work History
Director of Food and Nutrition Services
Mat-Su Regional Medical Center
Palmer, AK
12.2019 - Current
- Developed strategic initiatives aimed at improving overall departmental efficiency and service quality.
- Maintained compliance with regulatory healthcare requirements by staying current on industry standards and best practices.
- Managed vendor relationships to secure high-quality ingredients while controlling costs effectively
- Launched new foodservice offerings in response to market demands, driving increased cafeteria sales and customer loyalty
- Operations management to include planning, coordination, and execution of business functions, resource allocation, and production
- Established positive working environment through effective communication and team-building exercises
Food Service Coordinator
RurAl Cap
Anchorage, AK
01.2019 - Current
- Deliver in-depth training to workers in food preparation to promote strong team performance
- Multiple site supervision, training, education and support
- Set project time lines and keep teams on task to complete milestones according to schedule
- Respond to on-site cook questions and concerns via telephone and email and effectively answer questions and inquiries
- Verify data integrity and accuracy
- Recipe development and menu production improvement
Nutrition Services Director
North Shore Health and Rehab
1365 West 29th Street, Loveland Colorado
01.2007 - 01.2019
- Lead and motivate outstanding food service teams with high customer satisfaction surveys and deficiency-free Colorado Health Department Surveys
- Integrate 'culture change' philosophy into dining program which increased customer service satisfaction scores
- Administrate budget of $875,000 per year and was able to retain this budget without increase in the following year due to fierce vendor management
- Data tracking and nutritional assessments
- Staffing coordination and scheduling
- Achieve and exceed performance, budget and team goals
- Menu and recipe development to increase nutritional value while increasing the appeal of food for residents
- Provide opportunity for improvements, creativity and job satisfaction for food-service team which improved employee satisfaction
- Plan and achieve goals and objectives consistent with the mission and philosophy of Columbine Health System
- Compliance with applicable laws and regulations for food safety and sanitation
- Planning and organization of kitchen and dining room remodels
- Assess current trends to assist with a comprehensive approach to meal planning, training, and engagement
Food Service Director
Manor Care of Boulder
Boulder, Colorado
12.2005 - 05.2007
- Managed team of food service employees by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
- Participated in planning and completion of full kitchen remodel
- Improved food service department by troubleshooting and revamping current menus and food production, staffing, policies and procedures
- Created standard operating procedures
Admissions And Marketing Director
Berthoud Living Center
855 Franklin Avenue, Berthoud Colorado
09.2003 - 12.2004
- Cultivated relationships with potential residents, their families and referral agencies for admission to Berthoud Living Center
- Implemented strategies to increase admissions to Berthoud Living Center
Education
Bachelor of Science - Human Development and Family Studies
Colorado State University
Fort CollinsAssociate of Arts - Sociology
Cottey College
Nevada, MissouriSkills
- Policy and program development
- Fiscal design, management and accountability
- Patient experience champion
- Staff training and development for excellence
- Highly collaborative with staff, leadership and stake holders
- Budget administration
- Process improvements
- Quality assurance and oversight
- Food service management and leadership
- Certified Dietary Manager
- Certified Food Protection Professional
- ServSafe Certified
Timeline
Director of Food and Nutrition Services
Mat-Su Regional Medical Center
12.2019 - Current
Food Service Coordinator
RurAl Cap
01.2019 - Current
Nutrition Services Director
North Shore Health and Rehab
01.2007 - 01.2019
Food Service Director
Manor Care of Boulder
12.2005 - 05.2007
Admissions And Marketing Director
Berthoud Living Center
09.2003 - 12.2004
Bachelor of Science - Human Development and Family Studies
Colorado State University
Associate of Arts - Sociology
Cottey College