Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
DeAnna Krepel

DeAnna Krepel

Driver
Rocky Ford,CO

Summary

Proven leader and efficient problem-solver, adept in communication and coordination, significantly enhanced customer satisfaction at Loaf N Jug by streamlining operations and fostering team collaboration. Skilled in safety compliance and fuel efficiency, consistently maintaining a clean driving record at Hallcon. Demonstrates adaptability, critical thinking, and a commitment to excellence, driving positive outcomes and operational improvements. Qualified driver with a dedication to safety and advanced training in defensive driving. Blend customer service skills with an exceptional eye for detail. Effective in ensuring compliance with schedules and quickly adapting to route changes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20

Customer service

10
10

Driver

Work History

Driver Technician

Hallcon
04.2024 - 08.2024
  • Maintained a clean driving record, adhering to all traffic laws and regulations.
  • Reduced fuel consumption with careful route planning and efficient driving techniques.
  • Supported team members during peak periods or absences by assuming additional responsibilities as needed.
  • Checked orders and routes before setting off on deliveries.

Assistant Manager of Customer Service

Loaf N Jug
05.2022 - 04.2024
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
  • Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
  • Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
  • Collaborated with management to develop strategies for enhancing the overall customer experience.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Worked closely with other departments within the organization to ensure seamless coordination when addressing complex customer issues or escalating concerns as needed.
  • Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
  • Established clear communication channels between staff members, fostering a cohesive work environment conducive to collaboration.
  • Managed budgets effectively by monitoring expenses closely and finding ways to cut costs without sacrificing service quality or employee morale.
  • Streamlined operations for better efficiency, implementing new policies and procedures.
  • Managed team of customer service representatives, ensuring consistent high-quality service delivery.
  • Analyzed data on customer interactions to identify trends and patterns that informed process changes aimed at improving outcomes for clients.
  • Conducted regular team meetings to discuss progress, address concerns, and celebrate achievements.
  • Implemented staff training programs to improve both technical knowledge and soft skills, raising overall performance levels.
  • Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
  • Reduced wait times by streamlining processes and implementing efficient workflow systems within the department.
  • Developed strong relationships with customers, providing personalized assistance and support.

Education

Bachelor Of Administrative Studies - Human Resources Management

Western Governors University
Salt Lake City, UT

Associate Degree Of Science - Business

Colorado Technical University
Colorado Springs, CO
02.2021

Ged - Ged

Tacoma Community College
Tacoma, WA
10.2018

Skills

  • Communication and Coordination
  • Safety Compliance Knowledge
  • Fuel Efficiency Optimization
  • Vehicle loading
  • Adaptive Decision Making
  • Vehicle inspections
  • Accident prevention strategies
  • Defensive Driving Techniques
  • Trailer Coupling and Uncoupling
  • Customer Relations
  • Relationship Building
  • Dependable and Cooperative
  • Tractor-Trailer Operation
  • Heavy Lifting
  • Decision-Making
  • Adaptability and Flexibility
  • Effective Communication
  • Active Listening
  • Team Collaboration
  • Organizational Skills
  • Critical Thinking
  • Excellent Communication
  • Reliability
  • Multitasking Abilities
  • Multitasking
  • Problem-solving abilities
  • Attention to Detail
  • Time Management
  • Problem-Solving
  • Teamwork and Collaboration
  • XATA experience
  • Auto delivery
  • Materials Transport
  • Lift up to 150 pounds

Timeline

Driver Technician

Hallcon
04.2024 - 08.2024

Assistant Manager of Customer Service

Loaf N Jug
05.2022 - 04.2024

Bachelor Of Administrative Studies - Human Resources Management

Western Governors University

Associate Degree Of Science - Business

Colorado Technical University

Ged - Ged

Tacoma Community College
DeAnna KrepelDriver