Deanna Liamero
Waldwick
Summary
Deanna is a dynamic and dedicated professional with a strong background in customer service at El Azteca. She excels in multitasking and relationship-building, consistently enhancing guest experiences with exceptional service and effective complaint resolution. Her skills in payment processing and maintaining a clean and welcoming environment contribute to a positive atmosphere for guests and team success, especially during peak hours. Outside of work, Deanna is a passionate cheerleader for her school’s football and basketball teams and a valuable member of the school's competitive cheer team. She also gives back to her community by volunteering at her church and supporting the younger girls in Waldwick's town recreational cheer program.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess/ Waitress/ Food Runner
El Azteca Mexican Food
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Put together and bagged the to go orders.
Education
High School Diploma -
Waldwick High School
Waldwick, NJ06.2026
Skills
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Assertiveness
- Relationship building
- Coordinating tasks
- Payment processing
- Judgment and decision making
- Supply restocking
- Service prioritization
Certification
CPR Certified
Timeline
Restaurant Hostess/ Waitress/ Food Runner
El Azteca Mexican Food
03.2024 - Current
High School Diploma -
Waldwick High School
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