Deanna Medeiros

Work History

Hasbro, Inc.

04.2021 - Current

Enhanced customer satisfaction by addressing and resolving consumer concerns in a timely manner.
Improved company reputation by providing exceptional service to consumers, leading to positive reviews and recommendations.
Managed high call volume, ensuring each consumer received prompt attention and assistance.
Streamlined communication with customers through efficient use of email, chat, and phone support channels.
Identified trends in consumer feedback, collaborating with product development teams for continuous improvement efforts.

Cardis Furniture

09.2018 - 04.2021

Developed strong relationships with customers through high levels of customer service.
Established positive guest relationships through consistent delivery of excellent customer service.
Built strong relationships with customers and vendors through excellent customer service.
Followed up with customers about customer service.
Transferred telephone calls to appropriate staff members to expedite customer service.
Resolved customer service issues with timely and professional resolutions.

Southwest Airlines, SWA

12.1998 - 03.2016

Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.