Deanna Morton
Summary
Customer service member who is enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Team Member
Dunkin' Brands
Killeen
01.2026 - Current
- Assisted customers with orders, ensuring satisfaction and a positive dining experience.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Trained new team members on procedures and customer service techniques to improve team performance.
- Rotated through a series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to achieve project milestones within set deadlines.
Customer service.
Hall of Fame Fitness Center.
Canton
12.2023 - 02.2025
- Provided exceptional customer service while leading by example.
- Resolved customer service issues by providing effective solutions.
- Provided excellent customer service to ensure client satisfaction.
- Demonstrated excellent customer service skills at all times.
- Provided courteous customer service during delivery transactions.
- Monitored incoming emails related to customer service issues.
- Compiled and maintained records of customer service requests.
Assistant Manager
Dollar Tree Stores
Akron
07.2023 - 07.2024
- Assisted in managing daily store operations and employee scheduling.
- Ensured compliance with company policies and safety standards.
- Trained new employees on customer service and store procedures.
- Handled customer inquiries and resolved issues effectively.
- Monitored cash register operations during shifts for accuracy.
Education
Physical Therapy Aide. - Physical Therapy Aide.
Martinsburg College
Martinsburg, WV 10.2019 - 04.2020
Auto Collision Tech. - Auto Collision Technology.
TCTC.
Warren, OH 08.2015 - 05.2017
Champion High School.
Champion, OHSkills
- Customer service
- Cash handling
- Workspace organization
- Team collaboration
- Customer relationship management
- Store operations
- Compliance monitoring
- Issue resolution
- Adaptive learning
- Verbal and written communication
- Dependability and reliability
- Computer skills
- Teamwork and collaboration
- Clear communication
- Point-of-sale system
Timeline
Team Member
Dunkin' Brands
01.2026 - Current
Customer service.
Hall of Fame Fitness Center.
12.2023 - 02.2025
Assistant Manager
Dollar Tree Stores
07.2023 - 07.2024
Physical Therapy Aide. - Physical Therapy Aide.
Martinsburg College
10.2019 - 04.2020
Auto Collision Tech. - Auto Collision Technology.
TCTC.
08.2015 - 05.2017
Champion High School.