Deanna Nicole Tadlock
Amazon Fulfillment
Kenosha,WI
12
years of professional experience
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
CPT Lead
7 Years 10 Months- I manage efficiency of priority orders to ensure they reach their destination once they are affected by unknown/unpredictable issues in real time.
- Skilled at working independently and collaboratively in a team environment.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- I train future leaders and associates in multiple departments across the fulfillment center.
- Worked effectively in fast-paced environments.
Customer Service Representative
2 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge and support to enhance customer satisfaction and loyalty.
- Worked one on one with shipping companies such as UPS, USPS, and Fedex.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Data Entry
9 Months- I specialized in data entry for government aid cell phone distribution.
- Experience in Lifeline Eligibility Verification System (LEVS) and Integrated Eligibility System (IES)
- Organized and processed documentation from citizen's applications and ensured each individual met the qualifications.
- Streamlined data entry tasks for efficient applicant tracking and management.
- Worked with medicaid guidelines and procedures.
Waitress
5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and accommodate special requests.
- Maintained cleanliness and organization of dining area, following health and safety standards.
Technical Support
1 Year 6 Months- Provided expert technical support to clients over the phone for their cable, phone, and internet services.
- Resolved complex issues in a timely manner.
- I learned technical resolutions and problem solving skills.
Education
Bachelor of Arts - Painting, Business Economics
High School Diploma
Skills
Customer service
Problem-solving
Critical thinking
Dependable and responsible
Teamwork and collaboration
Proven ability to learn quickly and adapt to new situations.
Timeline
CPT Lead
Amazon Fulfillment
10.2018 - CurrentRead More
Customer Service Representative
Doheny’s Pool Supply
05.2016 - 09.2018Read More
Waitress
Cracker Barrell Old Country Store
10.2015 - 03.2016Read More
Data Entry
Spherion
08.2015 - 05.2016Read More
Technical Support
Consolidated Communications
06.2014 - 12.2015Read More
Eastern Illinois University
Bachelor of Arts from Painting, Business Economics
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Fisher Jr/Sr High School
High School Diploma
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