Deanna Norwood
Bloomington,IL
Summary
I am seeking a stable and dynamic workplace to enhance my educational and professional skills.
Overview
3
3
years of professional experience
Work History
Claims Associate
State Farm
Bloomington, IL
01.2024 - Current
- I inform customers about the claim process and escalated any issues as necessary. I guide them through the complicated process to ensure they made an informed decision, which resulted in a smooth claim process. I also review claims for any risk assessments to ensure there are no fraudulent claims.
Leasing Agent
Greystone Property Management Corp
Bloomington, IL
02.2022 - 10.2023
- I completed leasing packages for all rental units and maintained a 95% occupancy rate. I assisted in developing marketing, internet, and print advertisements, as well as marketing copy. I performed administrative duties such as rent collection, communicating with tenants via written, email, and phone. Additionally, I maintained the property and used the housing database systems to calculate rent totals and recommend rental pricing strategies to maximize profitability and revenue generation. I also resolved tenant complaints and documented the actions taken.
Education
Associate's degree - Social Work
Cured Attending Heartland Community College
Skills
- General insurance
- Claims management
- Microsoft office
- Time management
- Customer relationship management
- Risk assessment
Timeline
Claims Associate
State Farm
01.2024 - Current
Leasing Agent
Greystone Property Management Corp
02.2022 - 10.2023
Associate's degree - Social Work
Cured Attending Heartland Community College