Shronda Ferguson-Nelson
DeSoto,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Claims Associate
State Farm
Richardson, TX
07.2021 - Current
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Evaluated subrogation opportunities in order to recover payments made on behalf of an insured party.
- Maintained detailed records of claims activities including contact information for all parties involved in a claim.
- Ensured that all relevant documentation was obtained from various sources when investigating a claim.
- Input claim information and payments into company database.
Subrogation Specialist
United Subrogation Associates
Dallas, TX
- Current
- Subrogate insurance claims
Processor
Deluxe Corporation
Dallas, TX
02.2017 - 01.2019
- Process payments to vendors
- Via abstraction machine
Senior Life Services Agent
Vero Beach, FL
07.2015 - 10.2017
- Sell various types of life insurance policies to individuals on behalf of insurance companies
- Call on policy holders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking and find new customers and generate lists of prospective clients
- Ensure policy requirements are fulfilled, including any necessary medical examinations and the completion of any forms
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Contact underwriting and submit forms to obtain binder.
Insurance Agent
Reliable Life Insurance
Dallas, TX
01.2014 - 07.2015
- Sell various types of life insurance policies to individuals on behalf of insurance companies
- Call on policy holders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking and find new customers and generate lists of prospective clients
- Ensure policy requirements are fulfilled, including any necessary medical examinations and the completion of any forms
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Contact underwriting and submit forms to obtain binder
- Confer with clients to obtain and provide information when claims are made on a policy
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Staff Accountant
On-Target Supplies & Logistics
Dallas, TX
07.2007 - 01.2014
- Prepare, examine, or analyze accounting records, financial statements, or other financial reports
- Establish tables of accounts and assign entries to general ledger accounts
- Profit and Loss statements general ledger payroll computerized accounting (Peachtree) accounts receivable accounts payable bank reconciliation cash applications
- Prepare business correspondences, financial report and year-end reports, invoices, legal contracts, statistical information
- Maintain filing systems, and generated from files created
- Receptionist duties: receiving incoming call from potential customers & setting appointments, strong phone experience
- Posting payments inputs & create invoices, daily check-run all A/P functions
- Vendor & Customer contact for payments and all A/R functions.
Warrant Clerk
Dallas County Constables Office
Dallas, TX
05.2007 - 12.2013
- Use computer for various applications
- Answer telephones and give information to callers, take messages or transfer calls
- Enter active warrants in to database
- Create, maintain, and enter information into database
- Operate all office equipment
- Greet visitors and callers and handle their inquiries
Accounting Clerk/Specialist
Accountemps
Dallas, TX
01.1999 - 12.2005
- Profit and Loss statements general ledger payroll computerized accounting (Peachtree) accounts receivable accounts payable bank reconciliation cash applications
- Prepare business correspondences, financial report and year-end reports, invoices, legal contracts, statistical information
- Maintain filing systems, and generated from files created
- Posting payments inputs & create invoices, daily check-run all A/P functions
- Vendor & Customer contact for payments and all A/R functions
Education
Associates in Accounting -
Cedar Valley College
01.2012
Diploma -
Franklin D. Roosevelt High School
05.1992
Associate in Accounting -
Prairie View A & M University
01.1992
Skills
- CLERICAL and accounting (10 years)
- General Ledger Accounting
- General Ledger Reconciliation
- Account Reconciliation
- Journal Entries
- Bank Reconciliation
- Accounts Payable
- Accounts Receivable
- QuickBooks
- Claims Processing
- Insurance Knowledge
- Policy Knowledge
- Decision-Making
- Policy Understanding
- Insurance Claims Review
- Interpersonal Communication
- Team Collaboration
- Flexible Schedule
- Microsoft Office
Additional Information
- SKILLS
- Customer & Personal Service
- Dedicated conscience, detailed-oriented & dependable
- Excellent organizational & oral communication skills
- Clerical, Administration & Management
- Can work well independently & enjoy contributing to a team effort
- Able to implement a project and achieve goal & deadlines
Assessments
Basic Spreadsheets with Microsoft Excel, Familiar, 08/2018
Timeline
Claims Associate
State Farm
07.2021 - Current
Processor
Deluxe Corporation
02.2017 - 01.2019
Senior Life Services Agent
07.2015 - 10.2017
Insurance Agent
Reliable Life Insurance
01.2014 - 07.2015
Staff Accountant
On-Target Supplies & Logistics
07.2007 - 01.2014
Warrant Clerk
Dallas County Constables Office
05.2007 - 12.2013
Accounting Clerk/Specialist
Accountemps
01.1999 - 12.2005
Subrogation Specialist
United Subrogation Associates
- Current
Associates in Accounting -
Cedar Valley College
Diploma -
Franklin D. Roosevelt High School
Associate in Accounting -
Prairie View A & M University
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