Kianna Hoston
Conyers,GA
Summary
I have been working since I was 15 years old in many different environments and establishments, I have a willingness to learn and share and adapt as I go along. I’m a single mother of 3 i love to travel write poetry and cook, and I love those who love me..
Overview
11
11
years of professional experience
Work History
Claims Associate
State Farm
Dunwoody, GA
12.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Liability handler for my team available to assist and provide support with decision making.
- Subrogation mentor assisting with ways to determine when a claim is ready for subrogation or how to locate claims that may be ready for that next step.
- Working together with my team.
Manager/Barista
CAFE LUCIA
Atlanta, GA
03.2019 - Current
- I oversee 6 people in this establishment, I train, I restock the store by calling venders when we need alcohol, ice cream, any type of supplies
- I handle money, I issue out payroll to my employees
- I cook clean handle customer concerns on a daily Etc etc
Team Leader Manager
Walmart
Chamblee,Ga
03.2013 - 10.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
High school or equivalent -
Westlake High School
Atlanta, GA05.2009
Skills
- Cash register (10 years)
- Customer service (10 years)
- RECEPTIONIST (3 years)
- Retail Management (6 years)
- Cooking (9 years)
- Word (2 years)
- Retail sales (8 years)
- Inventory (3 years)
- Training (8 years)
- Cash Handling (10 years)
- Freight Experience (8 years)
- Inventory Control (2 years)
- Management (7 years)
- Merchandising (3 years)
- Recruiting (2 years)
- Store Management Experience (2 years)
- Time Management (3 years)
- POS (10 years)
- Coffee Experience (2 years)
- Supervising Experience (8 years)
- Barista Experience (2 years)
- Cleaning Experience (10 years)
Additional Information
I am a leader. I have great customer service skills. I have great management skills. I have overseen about 8 people. I enjoy teaching but I love to learn. I'm great with criticism. I'm a fast learner and I am well-rounded in any situation. I know how to merchandise and handle customer concerns. I can work anywhere from a cash register to a desk to a forklift plus other equipment. I look forward to hearing from you. And learning and growing with your company. (9 years)
Timeline
Claims Associate
State Farm
12.2022 - Current
Manager/Barista
CAFE LUCIA
03.2019 - Current
Team Leader Manager
Walmart
03.2013 - 10.2022
High school or equivalent -
Westlake High School