Deanna Oetzel
Edgerton,WI
Summary
VP of Mortgage Operations at Bankers' Bank, skilled in relationship building and risk management. Experienced mortgage underwriter underwriting conventional, USDA/RD, VA, jumbo and portfolio loans, mentoring new and existing talent, and ensuring compliance with regulations.
Overview
18
18
years of professional experience
Work History
VP Mortgage Operations
Bankers' Bank
10.2010 - Current
- Active participant in cross-functional teams to optimize product offerings and improve customer satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Established and maintained relationships with customers and vendors.
- Collaborated with legal and internal audit teams to review and maintain compliance with regulations.
- Actively underwriting conventional, jumbo, USDA/RD, portfolio and VA purchase money loans to various investor guidelines.
- Respond to internal, GSE, FHLB, MI company and USDA audit requests.
- Mentor new underwriters and processors and act as a continuous knowledge resource.
- LAPP/SAR underwriter
- Valid DE/CHUMS number
Mortgage Fraud Investigation
Armitage and Associates
07.2008 - 05.2010
- Forensic underwriting to determine potential fraud. MI companies were primary clients. Hired private investigators throughout the U.S. Conducted independent interviews with borrowers, employers, neighbors to gather information for MI companies to determine payment or refusal of claims. Prepared reports to outline investigation findings.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Skills
- Troubleshooting and problem resolution
Decision-making
Critical thinking
Coaching and mentoring
Customer service
Risk management
Process improvement
Verbal and written communication
Performance monitoring and evaluation
Conventional and government loan underwriting
Troubleshooting and problem resolution
Timeline
VP Mortgage Operations
Bankers' Bank
10.2010 - Current
Mortgage Fraud Investigation
Armitage and Associates
07.2008 - 05.2010