Deanna Pena
Portland,Oregon
Summary
Reliable and hardworking and enjoy creating memorable experiences for new or returning guests. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Well-rounded service committed in providing guests with genuine hospitality and delivering consistent and distinctive on all outlets of services. Steadfast and skilled multitasker comfortable juggling competing priorities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Deschutes Brewery
Portland, Oregon
04.2008 - 10.2023
- Greeted guests and provided memorable customer service.
- Developed memorable experience with employees and guest by remembering their names, drink preferences, and guest food allergens.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and Imperial bottled beer.
Bar Manager
Talk Of The Town
Overland Park, KS
02.2004 - 08.2006
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved guest complaints regarding quality of food or beverage service in a timely manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Education
Bachelor of Arts - Economics
University of Kansas
Lawrence, KS05.1996
Women's Studies
University of Kansas
Lawrence, KS05.1996
Skills
- Memorable Customer Service
- Anticipating Guest Needs
- Engaging Personality
- Sales and Service-Oriented Mindset
- Reliable
Certification
- 0LLC License
- Oregon Food Handler Card
References
References available upon request.
Timeline
Bartender
Deschutes Brewery
04.2008 - 10.2023
Bar Manager
Talk Of The Town
02.2004 - 08.2006
Bachelor of Arts - Economics
University of Kansas
Women's Studies
University of Kansas
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