Deanna Porter
Lee’s Summit,MO
Summary
Service-driven professional with strong experience supporting individuals in fast-paced environments. Skilled in member interactions, clear communication, and calm problem-solving at the point of service. Known for building trust quickly, resolving concerns with professionalism and keeping operations running smoothly. Brings reliable teamwork, accuracy, and a steady, customer-focused approach ideal for the Costco team.
Overview
21
21
years of professional experience
Work History
Nursing Department Director
Children’s Mercy Hospital
Kansas City, MO
09.2012 - 06.2026
- Led daily operations for a large inpatient nursing unit with 90 employees, ensuring safe, efficient, and high-quality service delivery.
- Provided exceptional service to patients, families, and staff in high-stress situations.
- Resolved conflicts, answered questions, and supported families with empathy and clarity to enhance patient and family satisfaction.
- Managed staffing, scheduling, and workflow to ensure seamless unit operations and high-quality patient care.
- Oversaw onboarding, training, and performance development for all unit staff.
- Ensured accuracy in documentation, compliance, and regulated processes.
- Collaborated across departments to streamline service experience and enhance operational efficiency.
Nursing Leadership & Staff Roles
Children’s Mercy Hospital
Kansas City, MO
09.2005 - 09.2012
- Progressive roles including Unit Education Coordinator, Core Charge Nurse, and Staff Nurse.
- Served as primary contact for families, addressing questions and providing reassurance to enhance patient experience.
- Coordinated education and communication initiatives for large nursing teams, ensuring consistent knowledge sharing and alignment.
- Managed shift operations, patient flow, and staff assignments.
- Mentored new staff, fostering skill development and improving service quality across the team.
- Delivered reliable, high-quality service in a fast-paced environment.
Education
Master of Science - Nursing Administration
MidAmerica Nazarene University
Olathe, KS05-2017
Bachelor of Science - Nursing
University of Missouri-Columbia
Columbia, MO12-1998
Skills
- Customer service excellence
- Customer/Member support
- Conflict resolution
- Workflow management
- Clear communication
- Problem solving
- Team leadership
- Detail orientation
- Scheduling management
- Quality Improvement
- Safety compliance
Awards
- Excellence in Leadership Award – Nursing, 2019, Children’s Mercy Hospital
- Daisy Nurse Leader Award – Nursing, 2022, Children’s Mercy Hospital
Timeline
Nursing Department Director
Children’s Mercy Hospital
09.2012 - 06.2026
Nursing Leadership & Staff Roles
Children’s Mercy Hospital
09.2005 - 09.2012
Master of Science - Nursing Administration
MidAmerica Nazarene University
Bachelor of Science - Nursing
University of Missouri-Columbia