Deanna Richardson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Certified Six Sigma Black Belt
Caterpillar
01.2013 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Quality Assurance Manager
Caterpillar
01.2007 - 10.2012
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Implemented new quality assurance and customer service standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted risk assessments to identify and mitigate potential quality issues.
Education
Bachelor of Science - Mechanical Engineering
University of Michigan - Ann Arbor
Ann Arbor, MIMaster of Science - Engineering Science
Rensselaer Polytechnic Institute
Troy, NYSkills
- Analytical and Critical Thinking
- Time Management
- Problem Resolution
- Attention to Detail
- Customer Service
- Team Building
- Dependable and Responsible
- Project Planning
- Organization and Time Management
- Excellent Communication
- Analytical Thinking
- Organizational Skills
Additional Information
Computer Skills: Microsoft Word, Powerpoint, Excel, MS Project, Microsoft Teams
Timeline
Certified Six Sigma Black Belt
Caterpillar
01.2013 - 08.2022
Quality Assurance Manager
Caterpillar
01.2007 - 10.2012
Bachelor of Science - Mechanical Engineering
University of Michigan - Ann Arbor
Master of Science - Engineering Science
Rensselaer Polytechnic Institute