DeAnna Rutledge
Sweetwater,TX
Summary
Energetically driving retail success at Cloud 9 Retail, leveraged product knowledge expertise and exceptional interpersonal skills to notably enhance customer satisfaction and sales. Adept in multitasking and time management, consistently surpassed sales goals, contributing significantly to store performance. The approach not only cultivated customer loyalty but also fostered a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Retail Store Manager
Cloud 9 Retail
2022.02 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Cloud 9 Social Media Promotion Manager
Cloud 9 Retail
2022.02 - Current
- Identified potential marketing opportunities to increase brand awareness.
- Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.
- Supported social media marketing efforts by sharing live updates from promotional events on company''s platforms.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Education
High School Diploma -
Dorthy Perkins Christian Academy
Abilene, TX05.2007
Skills
Multitasking efficiency
Time Management Capabilities
Training and mentoring
Visual Merchandising Proficiency
Management
Attention to Detail Focus
Organizational Skills Development
Cash Handling Accuracy
Problem-solving competence
Returns and Exchanges Handling
Product Knowledge Expertise
Interpersonal relationship building
Negotiation and Persuasion
Sales expertise
Fashion sense and styling
Store maintenance understanding
Customer loyalty cultivation
Computer literacy competency
Teamwork
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Customer Assistance
Money Handling
Cash Handling
Customer Engagement
Relationship Building
Phone Etiquette
Flexible Schedule
Cash Register Operation
Store Opening and Closing
Retail Sales
Conflict Resolution
Wood burning/ wood working
I love to woodburn and woodwork. I enjoy making clocks and using wood and then epoxy resin. I draw,color,write poetry,woodburn, maintenance and very a little mechanics. Im great with computers,photo editing, marketing,karaoke, and more. I think of myself as a jack of all trades
Additional Information
I'd like to take a moment to share a bit about myself. . I've been dealing with several health issues, including gastroparesis, which has left my stomach mostly paralyzed, as well as GERD, asthma, epilepsy, and a history of mini-strokes. Despite these challenges, I'm a creative person who enjoys activities such as woodburning, working with poxi resin, mechanical work, maintenance, drawing, writing poetry, coloring, exercising, singing karaoke, editing videos and photos, and making others smile. I also have a unique interest in clock repair and furniture restoration. My height is 5'2.5
Timeline
Retail Store Manager
Cloud 9 Retail
2022.02 - Current
Cloud 9 Social Media Promotion Manager
Cloud 9 Retail
2022.02 - Current
High School Diploma -
Dorthy Perkins Christian Academy
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