Cynthia Medina
The Bronx,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
Barnes And Noble College
05.1999 - Current
- Developed and implemented successful staff incentive programs to motivate employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Lead Hostess
Salsa Con Fuego Restaurant
06.2013 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Associate of Arts - Business Administration And Management
Berkeley College
New York, NY05.2003
Skills
- Financial Oversight
- Effective Working Relationships
- Stock Management
- Operational Efficiency
- Accurate Money Handling
- Strong Multitasking Skills
- Budgeting and Cost Control
- Visual Merchandising
- Customer Service
- Vendor Collaboration
- Shrinkage Control
- Payroll Administration and Timekeeping
- Payment Processing
- Problem-Solving Strengths
- Corrective Actions
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Hostess
Salsa Con Fuego Restaurant
06.2013 - 02.2020
Retail Store Manager
Barnes And Noble College
05.1999 - Current
Associate of Arts - Business Administration And Management
Berkeley College
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