Cynthia Medina
The Bronx,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
Barnes And Noble College
The Bronx, NY
05.1999 - Current
- Developed and implemented successful staff incentive programs to motivate employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Lead Hostess
Salsa Con Fuego Restaurant
Bronx, NY
06.2013 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Associate of Arts - Business Administration And Management
Berkeley College
New York, NY05.2003
Skills
- Financial Oversight
- Effective Working Relationships
- Stock Management
- Operational Efficiency
- Accurate Money Handling
- Strong Multitasking Skills
- Budgeting and Cost Control
- Visual Merchandising
- Customer Service
- Vendor Collaboration
- Shrinkage Control
- Payroll Administration and Timekeeping
- Payment Processing
- Problem-Solving Strengths
- Corrective Actions
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Hostess
Salsa Con Fuego Restaurant
06.2013 - 02.2020
Retail Store Manager
Barnes And Noble College
05.1999 - Current
Associate of Arts - Business Administration And Management
Berkeley College