Deanna Burton
Trafalgar,IN
Summary
Retail management professional with a strong background in driving team performance through effective training and development. Proven track record in implementing customer satisfaction metrics that enhance the shopping experience, ensuring operational excellence in high-end retail environments.
Overview
24
24
years of professional experience
Work History
Assistant Head Coach
Nike Factory Store
Edinburgh, Indiana
03.2021 - 07.2026
- Elevated from coach to assistant head coach within one year, demonstrating leadership potential
- Drove results by enhancing team performance through training and development of team
- Cultivated team talent, successfully promoting several athletes during tenure
- Guided teams through transitions in leadership and implementation of company initiatives
- Analyzed reports to prepare for incoming freight
Assistant store manager
Kohls
Franklin, IN
03.2013 - 02.2021
- Supervised and directed employees in sales, inventory-taking, and cash reconciliation, ensuring operational efficiency.
- Trained staff to deliver outstanding customer service.
- Delivered excellent customer service by greeting and assisting each customer.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Designed and implemented customer satisfaction metrics.
- Reorganized sales floor layout to optimize product visibility and meet company demands.
- Organized and replenished inventory after receiving shipments to maintain stock levels.
- Completed weekly schedules according to payroll policies.
- Trained all new managers on store procedures and policies.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Determined staff promotions and demotions, and terminated employees.
- Fulfilled customer shipping needs using UPS and USPS methods.
Assistant store manager
American Eagle Outfitters
Edinburgh, IN
08.2012 - 03.2013
- Trained staff to deliver outstanding customer service.
- Contributed to merchandising ideas at team sale meetings.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Reorganized the sales floor to meet company demands.
- Stocked and restocked inventory when shipments were received.
Store manager
The Children's Place
Edinburgh, IN
06.2009 - 08.2012
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed weekly schedules according to payroll policies.
- Trained all new managers on store procedures and policies.
Area supervisor
Kohls
Nineveh, IN
07.2002 - 11.2005
- Stocked and restocked inventory when shipments were received.
- Addressed customer inquiries and resolved complaints.
- Delivered excellent customer service by greeting and assisting each customer.
- Reorganized the sales floor to meet company demands.
- Trained staff to deliver outstanding customer service.
- Organized orientations and trained new staff.
Education
Bachelor of Science - Marine science
Coastal Carolina University
Conway, SC01-2002
High School Diploma -
Indian Creek Senior High School
Trafalgar, IN01-1998
Skills
- Store operations
- Retail inventory management
- Accurate cash handling
- Sales forecasting
- Store procedures
- Exceptional leader
- Talent acquisition
- Effective communication
- Conflict resolution
- Team-oriented
- Reliable
- Flexible schedule
Accomplishments
- Promoted to Store Manager after 18 months in the Assistant Manager position.
- Interviewed over 200 people and successfully staffed 2 store locations.
Timeline
Assistant Head Coach
Nike Factory Store
03.2021 - 07.2026
Assistant store manager
Kohls
03.2013 - 02.2021
Assistant store manager
American Eagle Outfitters
08.2012 - 03.2013
Store manager
The Children's Place
06.2009 - 08.2012
Area supervisor
Kohls
07.2002 - 11.2005
Bachelor of Science - Marine science
Coastal Carolina University
High School Diploma -
Indian Creek Senior High School