DEANNA SILVA
Monroe
Summary
Experienced and dependable professional with strong organizational, communication, and customer service skills. Skilled at supporting daily operations, managing multiple tasks, and working collaboratively in a fast-paced environment. Seeking the opportunity to grow within the company.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Middletown Medical
Middletown
03.2025 - Current
- Perform electrocardiogram
- Phlebotomy
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Spirometry testing
- Pre-operative preparation of patients including providing instruction about post-operative care plans.
Manager
Urgent Care of New York
Yonkers
01.2018 - 10.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Created training modules and documentation to train staff.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Creating staff scheduling.
- Managing & handling co-payments and depositing
- Assistance with billing.
- Handling contracts for physical employments.
- Inventory intake for medical supplies.
- Ordering of office supplies and medical supplies.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Medical Assistant
Urgent Care of New York
Yonkers
01.2018 - 10.2023
- Registering and scheduling appointments
- Completing insurance verification
- Chief complaints and vital signs
- Phlebotomy and electrocardiogram (EKG)
- Answering telephones
- Stocking rooms with medical supplies
- Inventory intake for medical supplies
- Completion of Physicals
- Assistant with GYN and suturing procedures
- Administering Vaccines
- Performing Flu, strep, HCG
- Intake vital signs and chief complaint
- Inventory intake for medical supplies
- Stock rooms with medical supplies
- Answering phones
- Medical billing and coding
- Perform electrocardiograms, phlebotomy, assisted with GYN and suturing procedures
- Created staff schedule
- Managing and handling co-payments and deposit
Medical Assistant Supervisor
Dwell Family Doctors
Bronx
01.2016 - 11.2017
- Provide assistance in daily living activities and complete necessary tasks to promote patient health.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Collect patient specimens and data, phlebotomy and electrocardiogram (EKG).
- Recognize and report any changes in the patient's health status and response to treatment.
- Monitored, measured and documented patient's vitals, urine, glucose into the Epic EMR system.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Responded to bell or light signal calls to assist patients with needs.
PCA 1:1 Float Pool
Montefiore Medical Center
Bronx
04.2015 - 04.2017
- Provide assistance in daily living activities and complete necessary tasks to promote patient health.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Collect patient specimens and data, phlebotomy and electrocardiogram (EKG).
- Recognize and report any changes in the patient's health status and response to treatment.
- Monitored, measured and documented patient's vitals, urine, glucose into the Epic EMR system.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Responded to bell or light signal calls to assist patients with needs.
Education
Associate of Applied Science -
Monroe College
BronxMedical Assistant Certificate - patient care
Monroe College
Bronx, NYSkills
- Microsoft Word, Excel, PowerPoint
- Epic EMR
- Athena Net EMR
- Omni MD EMR
- Medical Coding /Scanning
- ECW EMR
Timeline
Medical Assistant
Middletown Medical
03.2025 - Current
Manager
Urgent Care of New York
01.2018 - 10.2023
Medical Assistant
Urgent Care of New York
01.2018 - 10.2023
Medical Assistant Supervisor
Dwell Family Doctors
01.2016 - 11.2017
PCA 1:1 Float Pool
Montefiore Medical Center
04.2015 - 04.2017
Associate of Applied Science -
Monroe College
Medical Assistant Certificate - patient care
Monroe College