Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Regine Valmont

Regine Valmont

Customer Service Representative
Boston,MA

Summary

Experienced customer service representative with over 2 years of experience in telephone, email, and virtual customer service. Highly familiar with POS systems, conflict resolution, and customer escalations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

5
5
years of professional experience
1
1
Certification
2
2
Languages

Work History

Medical Assistant

Massachusetts General Hospital
Boston, MA
09.2021 - Current
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing on Epic
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Customer Service Representative

Focus Cares
Methuen, MA
05.2020 - 03.2021
  • Provided technical support, troubleshooting & related to system outages and issues with the functionality of company equipment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Escalated customers to appropriate departments for billing issues, complaints, and customer loyalty rewards while maintaining a calm tone and attitude.

Shift Leader

Dunkin Donuts
Methuen, MA
05.2019 - 12.2020
  • Processed returns, credits, gift cards, and various forms of POS payments for customers and employees
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Student Entrepreneur and Online Sales Associate

The Possible Project
Boston, MA
09.2016 - 05.2018
  • Started Early Childhood Accessories Business using the Lean Startup method
  • Participated in 180 hours of Entrepreneurship and Professional Development
  • Developed a training cup for toddlers using 3D Printing software (TinkerCad)

Education

High School Diploma -

Madison Park Technical Vocational High School
Boston
09.2014 - 06.2018

Phlebotomy Certificate

Bunker Hill Community College
05.2001 - 12.2021

Pharmacy Technician Trainee

Jewdish Vocational Service
Boston
09.2022 - 12.2022

Skills

Competencies & Technical Skills

undefined

Certification

Medical Assistant Certified BLS Certified Pharmacy Technician Trainee

Timeline

Pharmacy Technician Trainee

Jewdish Vocational Service
09.2022 - 12.2022

Medical Assistant

Massachusetts General Hospital
09.2021 - Current

Customer Service Representative

Focus Cares
05.2020 - 03.2021

Shift Leader

Dunkin Donuts
05.2019 - 12.2020

Student Entrepreneur and Online Sales Associate

The Possible Project
09.2016 - 05.2018

High School Diploma -

Madison Park Technical Vocational High School
09.2014 - 06.2018

Phlebotomy Certificate

Bunker Hill Community College
05.2001 - 12.2021

Similar Profiles

CREATE PROFILE
Regine ValmontCustomer Service Representative