Rosmary Rojas
Kissimmee,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Embrace Health
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Warehouse Associate & Process Guide
Amazon
01.2021 - Current
- Analyze and interpret KIVA floor health data to reduce barriers and improve productivity of associates
- Engage associates and provide assistance by guiding them in the safest, most efficient way to perform their specific job functions
- Monitor floor health performance to determine whether adjustments need to be made with staffing associates and to determine where changes will need to be made in the future
- Assist Area Manager and Process Assistant with day to day management of the Amazon Fulfillment Engine process
- Collaborate with senior operations managers, area managers, and process assistants to identify and solve a variety of problems and to clarify management objectives
- Assist with planning of all departmental staffing based on set workflow
- Weekly, coach and train 50+ new associates; performance resulted in a 20% improvement in UPH
- Daily, monitor labor metrics and provide feedback to 50+ associates based on real-time performance
- Demonstrate ability to manage associates while exceeding all goals of safety, quality, and productivity
- Perform general physical activities in the warehouse; loading, unloading, sorting and moving products and materials manually and using material handling equipment
- Fill customer orders and deliver them to the delivery platform in a manner that meets company standards for safety, security and productivity
- Ensure inventory accuracy and meet or exceed rate expectations for each task.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL2025
CCMA - CERTIFIED CLINICAL MEDICAL ASSISTANT - Medical Assisting
Stepful
New York, NY05.2023
Skills
- Medical Assistant with 2 years of expertise in management, customer service, problem-solving, and organizational skills
- Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs
- Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient
- Appointments and procedures, and conducting medical office finances Possess thorough knowledge of anatomy and
- Physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office
- Surgery procedures
- CORE COMPETENCIES
- Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt, Patient Care, Clinical Assistance, Infection Control
- Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Heavy Lifting
- Management and Leadership Skills
- Clinical Applications
- EMR Systems
- Catheter Change and Preparation
- Simple Dressings
- Customer Service
- Medical Terminology
- First Aid
- EKG Set Up and Monitoring
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Embrace Health
05.2023 - Current
Warehouse Associate & Process Guide
Amazon
01.2021 - Current
Associate of Science - Nursing
Valencia College
CCMA - CERTIFIED CLINICAL MEDICAL ASSISTANT - Medical Assisting
Stepful