Deanna Singleton
Lexington,KY
Summary
Results-driven professional with a strong background in the tours industry. Skilled in decision-making and problem-solving, with a focus on developing marketing strategies that increase brand visibility and customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Director of Tours
Blue Grass Tours
Lexington, KY
12.2009 - Current
- Led strategic planning initiatives to enhance operational efficiency and customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and market share.
- Oversaw budget management, ensuring alignment with organizational financial goals and resource allocation.
- Cultivated relationships with key stakeholders to foster partnerships and drive business growth.
- Directed training programs for staff, enhancing skill sets and promoting professional development opportunities.
- Analyzed market trends to inform decision-making and adapt service offerings accordingly.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Assistant Manager
Prime Storage
Lexington, KY
02.2021 - 04.2021
- Supervised daily operations to ensure optimal facility performance and customer satisfaction.
- Managed customer inquiries and resolved issues promptly to maintain high service standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Science - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KY05-2015
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Budget management
- Contract negotiation
- Sales management
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Assistant Manager
Prime Storage
02.2021 - 04.2021
Director of Tours
Blue Grass Tours
12.2009 - Current
Associate of Science - Business Administration And Management
Bluegrass Community And Technical College