Deanna Spear

• Greeted patients, answered phones, scheduled appointments, and verified insurance eligibility.
• Maintained HIPAA compliance and performed clerical tasks such as faxing and copying documents.
• Administered a variety of injections and IV drips in correlation to patient diagnosis.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Collected patient vitals, reviewed medical history, and supported the nurse practitioner in various procedures.
• Ensured a clean, safe, and supportive environment conducive to patient rehabilitation and recovery.

• Completed over 200 clinical hours on a specialized medical-surgical floor focused on liver and kidney transplant patients.
• Provided direct patient care under DNP supervision, including admission and discharge procedures, patient assessments, and medication administration.
• Conducted comprehensive physical assessments and reported findings to the clinical team.
• Delivered patient education related to post-operative care, medication adherence, and discharge instructions.
• Gained proficiency in technical nursing skills, including:
• IV insertion
• Foley catheter insertion using sterile technique
• Blood glucose monitoring
• Collaborated with interdisciplinary teams to plan individualized care and participated in daily patient rounds.
• Documented care using Epic EHR and MediTech, ensuring accuracy and timeliness.

• Led clinical setup and workflow coordination at a student-run interprofessional clinic serving Afghan refugee populations.
• Coordinated with medical, dental, PT, and pharmacy student leaders to deliver integrated care to underserved populations.
• Collected and documented intake information, vitals, and assessments in Epic EHR.
• Utilized on-site interpreters to provide culturally sensitive communication during patient encounters.
• Facilitated communication between care teams to determine daily patient volume and prioritization.

Executed Disney’s renowned Four Keys of Customer Service to create memorable experiences for guests:

• Safety: Prioritized guest and cast member well-being by following strict operational protocols, reporting hazards promptly, and maintaining clean and hazard-free environments.
• Courtesy: Delivered exceptional guest service with a positive attitude, empathy, and personalized interactions. Addressed guest concerns thoughtfully, resolved issues promptly.
• Show: Kept all areas “show ready” and contributed to a seamless and immersive guest experience by staying in character and enhancing the overall atmosphere.
• Efficiency: Managed time effectively in fast paced environments, balancing high guest volumes while minimizing wait times. Used available resources and teamwork to streamline operations and maximize guest satisfaction without sacrificing service quality.

This role sharpened my communication, problem-solving, and multitasking abilities while reinforcing the importance of consistent, values-driven service.