DeAnna Thomas
Windsor Mill,MD
Summary
Personable and hard-working professional with a strong background in sales, hospitality, and customer service currently seeking an opportunity to successfully utilize my skills and for professional growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Patient First
04.2024 - Current
- Triaging patients treatment by Physicians and Nurses; Utilize the electronic medical record system; Ordering lab, x-ray, and medical supplies as directed; Assisting Nurses and Physicians with various forms of patient treatment and care; Handling Physician and Nurse requests with respect and in a timely manner; Performing lab duties as assigned; Performing phlebotomy procedures; Sterilizing and setting up instruments.
CNA/GNA
ShiftMed
Baltimore, MD
04.2021 - Current
- Assist patients according to ADL/Care Plan; Full patient documentation; Neuro and weight checks; Assist with elimination and wound care; Assist with repositioning, transporting; Assist with feeding, grooming.
CNA/GNA
Genesis Healthcare
04.2020 - 02.2021
- Assisted patients according to ADL/Care Plan; Full patient documentation; Neuro and weight checks; Assisted with elimination and wound care; Assisted with repositioning, transporting; Assisted with feeding, grooming.
Virtual Senior Travel Consultant
Blu Sky Travel – Cruises Inc./ Montrose Travel
04.2016 - 11.2020
- Book domestic and international group travel; Handled cash, check, and credit card payments; Email, phone, and chat support; Utilize various CRM and vendor software; Recommend and cross-sell relevant products and services; Ongoing training/certifications; Marketing.
Travel Agent
World Travel Holdings
Remote
11.2014 - 04.2016
- Handled high-volume inbound service and sales calls; Booked individual domestic and international flights, cars, and hotels; Serviced and managed accounts using CRM software; Handled customer payment transactions; Met and exceeded daily, weekly, and monthly sales and call metric.
Real Estate Agent
New Realty LLC
Columbia, MD
03.2011 - 11.2016
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
F&B Manager
Radisson Hotel
Baltimore, MD
06.2012 - 06.2013
- Hired, managed restaurant, bar, banquet, concierge, coffee bar staff; Provided ongoing training to exceed customer expectations and increase profit; Handled scheduling, payroll, and staff reviews; Implemented department policies; Handled F&B’s purchasing and inventory for all beverages and FOH operations; Streamlined POS systems for F&B employees.
Supervisor
Phillips Seafood Restaurant
03.2008 - 06.2011
- Trained and managed FOH (Front of House) staff; Implemented training programs for servers; Handled cash and credit card payments; Served and provided guests with a remarkable dining experience.
Loan Originator
Great Oak Lending Partners
Timonium, MD
09.2004 - 07.2008
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans
- Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department
- + Type or edit your work history here
Education
Diploma - Electrical/HVAC Installation And Repair
Dundalk Senior High School
Baltimore, MD06.1991
Skills
Great Communication
Sales
Fast Learner
Proficient with applications
Certification
- Certified Nursing Aide Certification
- Geriatric Nursing Aide Certification
Timeline
Medical Assistant
Patient First
04.2024 - Current
CNA/GNA
ShiftMed
04.2021 - Current
CNA/GNA
Genesis Healthcare
04.2020 - 02.2021
Virtual Senior Travel Consultant
Blu Sky Travel – Cruises Inc./ Montrose Travel
04.2016 - 11.2020
Travel Agent
World Travel Holdings
11.2014 - 04.2016
F&B Manager
Radisson Hotel
06.2012 - 06.2013
Real Estate Agent
New Realty LLC
03.2011 - 11.2016
Supervisor
Phillips Seafood Restaurant
03.2008 - 06.2011
Loan Originator
Great Oak Lending Partners
09.2004 - 07.2008
Diploma - Electrical/HVAC Installation And Repair
Dundalk Senior High School