A'kiyah Neuls
San diego,California
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Dr.Tiwari (Psychiatrist), Honolulu
10.2021 - 05.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Homecare Account Manager
Medline Industries, Illinois
03.2019 - 07.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
Sales Representative and Caregiver
IRIS Healthcare, Illinois
05.2016 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Pre-Law
National University
Diploma - Business Academy
Indian Trial High School
Wisconsin06.2018
Skills
- Clerical Experience using:
- Microsoft word
- Microsoft powerpoint
- Microsoft excel
- Customer service
- Multi-tasking
- Great Organization
- Great communication
- Triage, SAP and Outlook
Timeline
Medical Assistant
Dr.Tiwari (Psychiatrist), Honolulu
10.2021 - 05.2023
Homecare Account Manager
Medline Industries, Illinois
03.2019 - 07.2021
Sales Representative and Caregiver
IRIS Healthcare, Illinois
05.2016 - 12.2019
Diploma - Business Academy
Indian Trial High School
Pre-Law
National University
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