Deanna Thomson
West Bend,WI
Summary
At Falls Chiropractic Group, I excelled as a Chiropractic Assistant, enhancing patient satisfaction through effective appointment scheduling and fostering trust with exceptional interpersonal skills. My proficiency in electronic health records and dedication to professionalism significantly streamlined office operations, achieving a notable increase in efficiency and patient care coordination.
Overview
2025
2025
years of professional experience
Work History
Chiropractic Assistant CT/CRT
Falls Chiropractic Group
Menomonee Falls, WI
03.2001 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Cook
Linden Grove Nursing Home
Menomonee Falls, WI
- 01.2007
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Education
Germantown High School
Germantown, WI1999
State Certification X-rays -
Wisconsin Chiropractic Association
WiSkills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- Scheduling Appointments Management
- Data Entry Efficiency
- Patient Care Coordination
- Payment Collection
- Professionalism and Ethics
- Electronic Health Records Handling
- Effective written and verbal communication
- Insurance Verification Expertise
- X-Ray Development
- Organizational Skills Development
- Flexibility and Adaptability
- Payment Processing
- Vital Signs Documentation
- Electric Nerve Stimulation
- Electronic Charting
- X-Ray Processing
Timeline
Chiropractic Assistant CT/CRT
Falls Chiropractic Group
03.2001 - Current
Cook
Linden Grove Nursing Home
- 01.2007
Germantown High School
State Certification X-rays -
Wisconsin Chiropractic Association