Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DeAnna Torres

Sylmar,United States

Summary

The leadership skills I've developed as a Costco Supervisor have jump started my career in banking. In addition, have years of experience in the member service industry. Currently I work for Kinetka Federal credit union and I'm interested in taking what I've learned and applying to a role in back office. Previously I've applied for a teller position which I was informed that an internal hire was selected, that being said I interviewed with Nancy Nuno and she encouraged me to apply again what a position opens up.

Overview

8
8
years of professional experience

Work History

Personal Banker

Kinetka Federal Credit Union
06.2023 - Current
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Answered member questions and explained available services such as deposit accounts, bonds, and securities.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Cross-sold bank products and services to meet customer needs and provide options.

Supervisor

Costco
01.2016 - 05.2023
  • Resolved discrepancies, clarified issues and made final decisions for complex refunds; enforced policies on returned merchandise as well as purchases made on credit cards and EBT.
  • Provide information related to Costco policies and procedures to members and employees to ensure best possible experience for shoppers.
  • Supervised our front-end member facing team consisting of 30 + employees working together to provide a personalize and enhance member experience
  • Managed our loss of merchandise program that helped save over $6,000 worth of product over the course of six months by implementing dual verification after every transaction with cashiers

Education

Bachelor of Arts - Psychology

California State University - Channel Islands
Camarillo, CA

Psychology -

Los Angeles Mission College
Sylmar, CA
05.2023

Skills

  • Integrity
  • Service orientation
  • Humility
  • Communication
  • Accountability
  • Verbal and Written Communication
  • Teamwork
  • Fun

Languages

Spanish
Native or Bilingual

Timeline

Personal Banker

Kinetka Federal Credit Union
06.2023 - Current

Supervisor

Costco
01.2016 - 05.2023

Bachelor of Arts - Psychology

California State University - Channel Islands

Psychology -

Los Angeles Mission College

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DeAnna Torres