Emrana Uddin
warren,MI
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Global supply chain management position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Personal Banker
Comerica Bank
11.2021 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals, and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
- Responded to customer inquiries regarding new accounts and account services.
- Provided customers with additional information regarding account services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Computer Sales Consultant
Best Buy
11.2021 - 09.2022
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Created descriptions for online computer sales with detailed technical specifications.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Trained store associates on computer products, technology and service offerings.
- Trained store associates on computer products, technology, and service offerings.
- Documented customer orders and processed accurate payments for products, warranties, and support contracts.
- Listened to customers to identify needs and build personalized computing solutions.
Purchasing Assistant
AAM
08.2021 - 02.2022
- Maintained consistent email communication with the Company and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Maintained complete documentation and records of all purchasing activities.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Evaluated procurement activities and recommended needed improvements.
- Maintained documentation for all purchases.
Front Desk Associate
GRAPHICS DESIGNER
06.2019 - 05.2020
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered guest questions and referred to local points of interest.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Cashier Supervisor
Kmart, Sears Holding
04.2018 - 01.2020
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at the start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified the accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Education
Bachelor of Business Administration - Global Supply Chain Management
Wayne State University, Mike Ilitch School of Business
Detroit, MI12.2022
Associate of Arts - Arts And Sciences
Macomb Community College
Warren, MI01.2020
Business Administration And Management
Macomb Community College
Warren, MI03.2019
Skills
- Microsoft Office -Word, Excel, Access, Publisher, and Outlook
- Data Integrity
- SAP CRM
- Sell Services
- Financial Advisement
Timeline
Computer Sales Consultant
Best Buy
11.2021 - 09.2022
Personal Banker
Comerica Bank
11.2021 - Current
Purchasing Assistant
AAM
08.2021 - 02.2022
Front Desk Associate
GRAPHICS DESIGNER
06.2019 - 05.2020
Cashier Supervisor
Kmart, Sears Holding
04.2018 - 01.2020
Bachelor of Business Administration - Global Supply Chain Management
Wayne State University, Mike Ilitch School of Business
Associate of Arts - Arts And Sciences
Macomb Community College
Business Administration And Management
Macomb Community College
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