Deanna Vannoy
Shelbyville,MO
Summary
A wide variety of work and life experiences qualifies me as a trusted and valued employee. Those experiences have a wide range such as a waitress, cared for the elderly, and worked in a plastic company just to name a few. I demonstrate a high level of compassion, work ethic, teamwork, and motivation.
Overview
9
9
years of professional experience
Work History
Customer Service
Hy-Vee
Quincy, IL
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Insurance Sales Agent
Lillard's Insurance Agency
Shelbina, MO
07.2020 - 07.2021
- Sold auto, home, life and other various insurance products to individuals.
- Met with customers to provide information about available products and policies.
Voluntary Insurance Agent
Colonial Life Insurance
Shelbina, MO
04.2019 - 07.2021
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Front Desk Office Assistant
H&R Block
Shelbina, MO
01.2016 - 03.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
No Degree - Pre-medical
Quincy University
Quincy, ILCertificate - Health Occupations
Hart Career Center
Mexico, MO05.1995
High School Diploma -
Paris RII
Paris, MO05.1995
Skills
- Training and Development
- Active Listening
- Written Communication
- Multitasking Abilities
- Customer assistance
- Clerical Support
- Security Practices
- Strong Communication and Interpersonal Skills
Timeline
Customer Service
Hy-Vee
07.2021 - Current
Insurance Sales Agent
Lillard's Insurance Agency
07.2020 - 07.2021
Voluntary Insurance Agent
Colonial Life Insurance
04.2019 - 07.2021
Front Desk Office Assistant
H&R Block
01.2016 - 03.2021
No Degree - Pre-medical
Quincy University
Certificate - Health Occupations
Hart Career Center
High School Diploma -
Paris RII
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