Deanna Weathersby
Mather Field,CA
Summary
Authorized to work in the US for any employer Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Covered California
2021.10 - 2021.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Verified insurance eligibility, coverage for patients.
- Resolved billing inquiries disputes in timely fashion.
- Managed patient registration process, confirming data accuracy and completeness.
- Answered between 50-100 calls a day.
Sorter/Packer
FedEx
2019.10 - 2020.02
- Unload trailers, load trailers, split packages into right numbered area.
Security Officer
Camden Security Services
2019.06 - 2019.09
- Patrol the parking lot and stores
- Make sure of no transients, no graffiti, making sure doors was lock andclosed
- Make sure the public was safe
- Promptly responded to all security violations and emergency calls
- Performed hourly patrols
- Followed Camden Security standard duties and procedures
Customer Service Representative, Department of human assistant
2017.01 - 2019.09
- Answer multi line telephone
- Sort mail
- Give clients personal information about their case
- Take pictures for the client to get new EBT card
- Switch clients to the right department.
Warehouse Worker
UPS Freight/Overnite
2017.07 - 2018.01
- Packaging, Checking yard.
Security Guard
Monument Security
2016.02 - 2016.10
- Monitor traffic at Sonoma Raceway for the racers going back to the trailers
- Check up car for bombs
- Walk around the race way and make sure all bathrooms and secure area are protected
- Make sure kids were not on race track while red light was on
- Make sure everyone had the right pass to enter certain areas
- Monitor a grocery store during construction
- Make sure to keep all homeless off the site
- Make sure no homeless was hanging in the dock area
- Making sure all doors was lock and closed at the right time.
Security Guard
Securitas Security Services USA
2015.10 - 2016.03
- Fire Watch
- Check every employee in and out of lumber yard
- Check Samples from trucks and log them in
- Make sure every employee have the right car sticker to enter
- Direct visitors to the right location
- Close gates and open at the time given
- Close gate when freight train is coming through.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Cleaning Tech/Supervisor
Amflag Cleaning Solutions
2015.01 - 2015.06
- Clean commercial buildings
- Vacuum
- Mop
- Dust
- Clean high windows
- Supervise and trained a team of 10
- Payroll.
Medical Assistant
Bay Area Sports Management
2012.12 - 2013.06
- ROM
- Insurance process and Billings
- Vitals signs
- Medical History
- Room patients
- Administer Injections
- Refill Medication
- Confirm patient insurance
- Schedule appointments
- Distributes educational information to patients as directed by physician
- Abide by HIPPA Law
- Call in prescriptions to appropriate pharmacies directed by physician
- Maintain patient files
- Maintain patient X-Rays
- Keep office clean throughout the day.
Sport Specialist
Bay Area
- 2013.01
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensuresecurity of doors, windows, and gates.Patrol on foot
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Making sure all fire detection systems are disabled
- Supervise patients that are high risk
- Prevented passage of prohibited articles into restricted areas and allow entrance to appropriatepersonnel with the proper identification and clearance.
receptionist
Billings
2012.01 - 2012.12
- Duties; Greeted, assisted and directed guests, workers, visitors and the generalpublic, documented and distributed messages
- Answered all incoming calls and handled caller's inquiries
- Looked after children not yet of school going age in terms of dressing and bathing
- Cooked age appropriate meals and assist in feeding them.Prepare formula for babies and infants andfeed them.Wash and sterilize baby bottles
- Provided CPR or First Aid in case of emergency
- Prepared children of school going age for school
- Assist with homework
- Encouraged social interaction and providing stimulating learning environments
- Placed children down for naps
- Changed diaper and help potty train children at the appropriate age
- Performed light housekeeping activities such as dusting and cleaning
- Encouraged social interaction and providing stimulating learning environments
- Lead educational activities such as reading.Supervised children's activities and accompany them toactivities.
Caretaker
Lacy Family Home
2008.01 - 2011.02
- Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, specialtechniques and equipment for personal hygiene
- Supported patients by providing housekeeping and laundry services; shopping for food and otherhousehold requirements; preparing and serving meals and snacks; running errands
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Protected the home care agency by adhering to professional standards, home care policies andprocedures, federal, state, and local requirements
- Administered medication to patients according to doctor's prescription
- Provided transportation to and from destinations; doctor appointments and grocery stores.
Warehouse Associate
Account Abilities
2010.01 - 2010.12
- Organized stocks and maintained inventories
- Pulled, packed and shipped orders in an accurate manner
- Tracked inventory in appropriate system
- Inspected goods for defects and damages
- Assisted with customer service orders and shipments
- Loaded the feeder machine for campaigns ballots.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree - Early Childhood Education
American River College, AssistantCarrington College
Sacramento, CA06.2027
No Degree - Nursing
Sierra College
Rocklin, CA06.2026
No Degree - Medical Assisting
Carrington College California
Emeryville, CA06.2010
High School Diploma -
Mcclymonds High School
Oakland, CA06.2009
Skills
- Multi-line Phone Systems
- Insurance Verification
- Medical Scheduling
- Patient Care
- Clerical Experience
- Customer Relations
- Inventory
- Data Entry
- Mail sorting
- Filing Alpha/Numeric
- Positive Attitude
- Efficient
- Self-reliant
- Flexible
- Basic office skills
- Punctual
- Time Management
Timeline
Customer Service Representative
Covered California
2021.10 - 2021.12
Sorter/Packer
FedEx
2019.10 - 2020.02
Security Officer
Camden Security Services
2019.06 - 2019.09
Warehouse Worker
UPS Freight/Overnite
2017.07 - 2018.01
Customer Service Representative, Department of human assistant
2017.01 - 2019.09
Security Guard
Monument Security
2016.02 - 2016.10
Security Guard
Securitas Security Services USA
2015.10 - 2016.03
Cleaning Tech/Supervisor
Amflag Cleaning Solutions
2015.01 - 2015.06
Medical Assistant
Bay Area Sports Management
2012.12 - 2013.06
receptionist
Billings
2012.01 - 2012.12
Warehouse Associate
Account Abilities
2010.01 - 2010.12
Caretaker
Lacy Family Home
2008.01 - 2011.02
Sport Specialist
Bay Area
- 2013.01
No Degree - Early Childhood Education
American River College, AssistantCarrington College
No Degree - Nursing
Sierra College
No Degree - Medical Assisting
Carrington College California
High School Diploma -
Mcclymonds High School