DeAnna Williams
Greenville,SC
Summary
I excel in client relationship building and leadership, significantly enhancing sales and customer service experiences. I am skilled in conflict resolution and effective planning, consistently delivering results beyond expectations. I am driven and compassionate, with robust skills in client support and empathy. I consider myself to be a dynamic professional with a proven track record developed at my current and previous job assignments, and adept in behavioral health interventions and guest relation.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist
Spectrum
Simpsonville, South Carolina
03.2025 - Current
- Utilize active listening skills to understand customer requirements effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Guide customers through product selections tailored to their needs.
- Address customer concerns and resolved issues promptly and professionally.
- Maintained accurate records of customer interactions and transactions.
- Meet daily performance goals related to call volume, quality assurance standards, and average handle time.
Recovery Support Specialist
Recovery Center of America
Greenville, South Carolina
08.2024 - 01.2025
- Facilitated recovery group sessions for individuals in treatment programs.
- Assisted clients in developing personalized recovery plans and coping strategies.
- Documented client progress and maintained accurate records in the system.
- Provided empathetic support to clients during challenging moments in recovery.
- Educated clients about addiction, recovery processes, and available resources.
- Assisted with discharge planning for those transitioning out of residential treatment programs.
- Promoted public awareness about substance use disorders through outreach events within the community.
- Provided crisis intervention services when necessary to manage acute episodes of mental illness or substance abuse symptoms.
Packaging Associate
Bausch & Lomb
Greenville, South Carolina
10.2022 - 02.2024
- Maintained cleanliness and organization of packaging area.
- Operated packaging machinery to prepare products for distribution.
- Inspected packaged products for quality and compliance standards.
- Collaborated with team members to streamline packaging processes.
- Followed safety protocols to ensure a safe working environment.
- Assisted in training new employees on packaging procedures.
Lead Teacher
Springbrook Behavioral Health System
Greenville, South Carolina
05.2017 - 01.2022
- Developed individualized education plans for students with diverse behavioral needs.
- Led classroom management strategies to create a positive learning environment.
- Trained and mentored junior teachers on effective instructional techniques.
- Implemented evidence-based interventions to improve student engagement and learning.
- Monitored student progress and adjusted teaching methods accordingly.
- Organized activities to promote physical, mental and social development of each child.
- Engaged families in the educational process to strengthen support networks.
- Worked with teachers to design interactive lessons and increase student success.
- Involved parents in student learning to increase family interaction and student support.
Senior Customer Service Representative
Verizon Wireless Corporation
Greenville, South Carolina
07.2007 - 05.2015
- Assisted customers with billing inquiries and service issues.
- Resolved technical problems through effective troubleshooting techniques.
- Guided team members on best practices for customer interactions.
- Facilitated communication between departments for issue resolution.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
- Managed incoming calls from customers while providing exceptional service.
- Assisted customers by answering questions, addressing concerns and providing current account information.
Education
Certificate - Esthetics
Greenville Technical College
Greenville, SC05-2003
High School Diploma -
Southside High School
Greenwood, SC05-2002
Some College (No Degree) - Business Administration and Management
Strayer University
Greenville, SCSkills
- Active listening
- Customer service
- Issue resolution
- Performance tracking
- Product knowledge
- Data entry
- Call handling
- Feedback analysis
- Effective communication
- Time management
- Critical thinking
- Conflict resolution
- Team collaboration
- Sales support
- Call center experience
Accomplishments
Top Performer Bonuses
References
References available upon request.
Timeline
Customer Support Specialist
Spectrum
03.2025 - Current
Recovery Support Specialist
Recovery Center of America
08.2024 - 01.2025
Packaging Associate
Bausch & Lomb
10.2022 - 02.2024
Lead Teacher
Springbrook Behavioral Health System
05.2017 - 01.2022
Senior Customer Service Representative
Verizon Wireless Corporation
07.2007 - 05.2015
Certificate - Esthetics
Greenville Technical College
High School Diploma -
Southside High School
Some College (No Degree) - Business Administration and Management
Strayer University