Deanna Sandy
Midland,TX
Summary
Performance-driven Vice President with 19 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes with a forward-thinking mindset and demonstrated track record of accomplishment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
VP Director of Treasury Mgmt & Commercial Services
West Texas National Bank
11.2023 - Current
VP of Treasury Management
West Texas National Bank
07.2017 - 11.2023
- Responsible for supervision and management of the Treasury Management and Wire Departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established short and long term performance goals for departments and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and productivity.
- Developed and Implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Streamlined operations to maximize business efficiency.
- Aligned organizational objectives with company's mission and values to increase business growth and integrate work strategies.
- Collaborated with executive team, legal, and other professional teams to review and maintain compliance with regulations.
- Coordinate internal and external ACH Audits for operational area.
- Work directly with vendors regarding business products and services
- Serve on the General Banking and Risk Committees
- Successfully Lead the Business Online Banking Conversion Project in 2020
Treasury Management Specialist
West Texas National Bank
07.2016 - 07.2017
- As a Treasury Management Specialist I was responsible for maintaining the day to day operations for the department including but not limited to preparing and conducting ACH,RDC and Wire Audits internally and working with external auditors.
- Attend training sessions to stay compliant with all ACH NACHA Rules and guidelines.
- Writing of procedures and policies,
- Complete and review all documents for any new or existing clients for accuracy prior to them being delivered.
- Process Wire transfers for those clients with out online access
- Make all needed changes to Business Online Banking in Access Manager,
- Review all Treasury Management files prior to being scanned into Director.
- Attend management meetings for all Treasury Management related services.
- Prepare monthly reports for management review.
- Provide assistance for all current business owners and their employees with any products or issues that might arise.
- Work along side all WTNB staff to provide the best customer service experience for customers.
Assistant Branch Manager/Indirect Lending
West Texas National Bank
12.2013 - 07.2016
- Co-Managed the Rankin Hwy location with a staff of three tellers and the branch manager.
- This included conducting new business sales calls outside of branch to build portfolio and also maintain current relationships.
- Interviewing, selecting, training, setting and adjusting pay rates and work hours for new hires, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions.
- Assisted the teller line in processing transactions and assisted in opening of new accounts and customer service issues as need.
- Coordinated operational activities within the branch to ensure satisfactory passing of operational audits.
- Handled customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed.
- Ensured assigned branch location complied with or satisfied legal and regulatory requirements.
- As an Indirect Lender worked with dealerships all over the state of Texas to review, approve and decline customers looking to purchase vehicles. Conducted weekly new business sales calls.
- Effectively managed client relationships.
- Was responsible for all booking and funding of the loans.
- Processed daily maintenance of loan database.
- Took customer payments and worked collections.
Sales and Service Manager
US BANK
06.2005 - 11.2013
- Proudly managed the Moriarty New Mexico Community branch while supervising a staff of three tellers and one Universal Banker.
- Received an internal audit score of acceptable/passing two years concurrent for 2012 and 2013.
- Received Top Performer for Sales and Service Managers for our district for Quarter One and Quarter Two of 2013.
- All while demonstrating excellent customer service in accordance with the US BANK Service Values.
- This included interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions.
- Assisted the teller line in processing transactions and assisted the platform in opening of new accounts and customer service issues as need.
- Ensured branch meet customer service goals and achieved business results by developing, motivating, and rewarding employees; communicated performance goals and results; recognized performance; provided coaching and training.
- Coordinated operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits.
- Handled customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed.
- Ensured assigned branch location complied with or satisfied legal and regulatory requirements.
Lead Teller
Ranchers Bank
06.2004 - 06.2005
- Frontline Customer Service,
- ATM and VAULT Teller responsible for all cash coming in and out of branch.
- Opened and Closed accounts.
- Handled all customer transactions from payments to deposits.
- Balancing of GL accounts.
Education
High School Diploma -
Moriarty High School
Moriarty, NMSkills
- Excels in Team Leadership
- Operations Management
- Process Improvement
- Client Relationship Building
- Policy and Procedure Development
- Critical Thinking
Certification
Accredited ACH Professional Certification
Accomplishments
- Successfully Lead the Business Online Banking Conversion Project in 2020
- Successfully passed the external ACH Audit with Zero Findings in 2022 and 2023
Timeline
VP Director of Treasury Mgmt & Commercial Services
West Texas National Bank
11.2023 - Current
VP of Treasury Management
West Texas National Bank
07.2017 - 11.2023
Treasury Management Specialist
West Texas National Bank
07.2016 - 07.2017
Assistant Branch Manager/Indirect Lending
West Texas National Bank
12.2013 - 07.2016
Sales and Service Manager
US BANK
06.2005 - 11.2013
Lead Teller
Ranchers Bank
06.2004 - 06.2005
High School Diploma -
Moriarty High School
Accredited ACH Professional Certification
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