Dean Nathan Rivera

• Proven ability to help coordinate up-scale events, up to 1500 people and over 200 annual social functions with a gross revenue of $2 million.
• Monitored guest satisfaction, promptly addressing needs during events.
• Strong organizational skills, with the ability to contribute in working up to 20 events a week with multiple elements while maintaining a strict attention to detail.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Proven in becoming a team lead for the banquet department, ensuring that the rest of the staff are aware of any changes in an event.
• Successfully trained over 20 employees, ensuring that all staff members were equipped with the necessary skills and knowledge to provide exceptional service to members and guests.

Communication Research

• Utilized the method of interpretation and analyzing data
• Answered research questions after performing a research method and the gathering of results
• Utilized a chi square test in order to determine the difference between datas for large sample sizes

Social Media and Marketing

• Compared and contrast various social media strategies
• Analyzed social media platforms on how it can be used to meet various marketing motivations and the action of influencing consumers across the purchase processes