Deanne Hankins
Lubbock
Summary
Reliable and fast-learning team member with experience in retail, customer service, and training. Strong communication, organization, and leadership abilities. Motivated to grow and learn more in any area.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Associate / Bookkeeper
Mardel Christian Bookstore
04.2025 - Current
- Assist customers and provide product guidance.
- Stock merchandise and maintain organized displays.
- Open store, count drawers, and prepare tills.
- Support team members and complete assigned sections.
Expo
Caprock Cafe, 34th & Indiana
01.2023 - 05.2023
- Delivered orders to correct tables.
- Restocked and cleaned expo and server areas.
- Assisted servers with beverages and guest needs.
Talent Leader
Chick-fil-A, West End
07.2021 - 01.2023
- Trained new team members across multiple positions.
- Resolved customer concerns using the HEARD method.
- Supported hiring decisions and evaluated role fit.
- Cross-trained to assist in all key store areas.
- I also continued to work here in October 2024-April 2025
Team Member
Chick-fil-A, South Plains Mall
08.2020 - 05.2021
- Completed opening and closing tasks.
- Counted registers and reported totals.
- Assisted with training and customer service.
Education
Education
South Plains College
Levelland, TX05-2026
Skills
- Customer service
- Cash handling & drawer counting
- Training & leadership
- Time management
- Retail stocking & merchandising
- Cleaning & organization
- Problem solving
- ASL (4 years)
Certification
Food Handler’s Certification — Expires 2026-07-16
Languages
American Sign Language
Timeline
Floor Associate / Bookkeeper
Mardel Christian Bookstore
04.2025 - Current
Expo
Caprock Cafe, 34th & Indiana
01.2023 - 05.2023
Talent Leader
Chick-fil-A, West End
07.2021 - 01.2023
Team Member
Chick-fil-A, South Plains Mall
08.2020 - 05.2021
Education
South Plains College