Christopher Alfaro
Chicago,IL
Summary
Performance-driven Associate with stellar record in connecting with customers and driving sales. Looking to be associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
8
8
years of professional experience
Work History
Sales Associate/Stock Room Associate/Floor Supervisor
The North Face
Chicago, IL
11.2019 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Developed employee training materials and conducted orientation sessions for new hires.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Managed cash register operations including deposits, withdrawals, transfers.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
Sales Agent
Chicago Big Bus Tours
Chicago, IL
05.2022 - 12.2022
- Offered product and service consultations and employed upselling techniques.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Scheduled and confirmed appointments.
- Greeted customers, answered general questions and directed to appropriate locations.
Sales Agent
Chicago Trolley & Double Decker
Chicago, IL
06.2018 - 12.2019
- Improved customer service feedback scores through outstanding service.
- Regularly met or exceeded established sales goals by implementing strategic techniques.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assistant Pet Groomer
Mr. Doggies Pet Grooming
Chicago, IL
07.2016 - 01.2018
- Bathed and styled pet's fur, inspecting animals for external signs of parasites.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Education
High School Diploma -
Phoenix Military Academy
Chicago, IL06-2017
Skills
- Client Account Management
- Upselling
- Customer Needs Assessment
- Compelling Leadership Skills
- Bilingual in Spanish
- Team Player Mentality
- Customer Service
Timeline
Sales Agent
Chicago Big Bus Tours
05.2022 - 12.2022
Sales Associate/Stock Room Associate/Floor Supervisor
The North Face
11.2019 - Current
Sales Agent
Chicago Trolley & Double Decker
06.2018 - 12.2019
Assistant Pet Groomer
Mr. Doggies Pet Grooming
07.2016 - 01.2018
High School Diploma -
Phoenix Military Academy
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