Kiana Perez
The Bronx,NY
Summary
Driven professional with a proven track record at Marshall's, excelling in customer service and cash handling. Enhanced customer satisfaction through effective relationship building and team collaboration. Streamlined order processing, significantly improving efficiency. Demonstrates strong work ethic, integrity, and excellent communication skills, contributing to a positive and results-driven work environment. As well a Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking and moving merchandise. Knowledgeable about customer service standards and sales processes.
Overview
2
2
years of professional experience
Work History
Cashier/Stock Room Associate/Sales Floor Associate
Marshalls
New York, NY
05.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept work areas neat, clean and free from debris.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
Cashier/Prepared Foods Team Member
Popeye's Restaurants
The Bronx, NY
04.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Cleaned and maintained work areas, equipment, and utensils.
- Prepared sandwiches, and other specialty items according to customer specifications.
Education
Bachelor of Science - Business Administration
Medgar Evers College of The City University of New York
Brooklyn, NY05.2026
High School Diploma -
Academy For Scholarship And Entrepreneurship
Bronx, NY06.2022
Skills
- Customer Assistance
- POS Systems
- Cash Register Operation
- Returns processing
- ID Verification
- Payment Processing
- Cash Handling
- Order Taking
- Microsoft Word
- Microsoft Excel
- Microsoft Tools
- intermediate Spanish
Timeline
Cashier/Stock Room Associate/Sales Floor Associate
Marshalls
05.2023 - Current
Cashier/Prepared Foods Team Member
Popeye's Restaurants
04.2022 - 12.2022
Bachelor of Science - Business Administration
Medgar Evers College of The City University of New York
High School Diploma -
Academy For Scholarship And Entrepreneurship
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