Summary
Overview
Work History
Skills
Timeline
Generic

DeAnne Jubec

Mt. Pleasant,PA

Summary

Over 25 years management experience Self starter, highly motivated, critical thinking skills with the ability to work well under pressure within established turn around times Strong knowledge of pharmacy processes and resources within the CVS Health network Strong analytical skills and relationship building skills Excellent proven interpersonal skills with the ability to teach and motivate others Ability to learn on the go Excellent organizational and prioritizing skills Ability to manage multiple priorities Extreme attention to detail Ability to communicate effectively with all levels of management and staff

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

2023
2023
years of professional experience

Work History

Interim Supervisor

CVS Specialty Pharmacy
  • Monitored and coached PSR’s on quality and overall work performance
  • Communicate SOPs to staff to assure understanding and ensure activities are performed to Caremark standards while monitoring and managing compliance
  • Engaged in cross departmental meetings and collaborated on special projects

Senior Lead, Project Team/Reconciliation

CVS Specialty Pharmacy
01.2020 - 01.2023
  • Responsible for all escalated supervisory calls to provide solutions for any issues with customer service, insurance, prescriptions, orders, and claims
  • My other responsibilities, but not limited to include, working on any project that Senior Leadership needs addressed such as the handling recalled medications, shipping issues which consist of delays or Patients that are out of medication and need orders delivered same day, or require doses of medication as to not miss days in their therapy until their orders arrive
  • In addition, I am responsible for mentoring current employees through continual education and changing processes and training into other team functions

Senior Patient Advocate II

CVS Specialty Pharmacy
01.2017 - 01.2020
  • Responsible for all escalated supervisory calls to provide solutions for any issues with customer service, insurance, prescriptions, orders, and claims
  • To fully resolve all escalated calls, I work closely with Pharmacists, Technicians, Insurance Resolution team, Benefits verification, Billing and their Leadership along with a complete understanding of their jobs and roles in the Pharmacy
  • In addition, am responsible for mentoring current employees through continual education and changing processes

Educator

Spagirl International
01.2016 - 01.2017
  • Educated estheticians and cosmetologists on kinetic dermabrasion and advanced chemical peels across the Northeastern United States

Cosmetics Manager

Estee Lauder - Origins
01.2015 - 01.2016
  • Customer Service, Responsible for maintaining specific sales goals set by corporate
  • Event planning and execution in regards to promotional marketing
  • Coaching, developing and furthering education on product knowledge

Stylist

Regis Corporation
01.2015 - 01.2016
  • Customer Service, Stylist, Coloring

Owner

Nitro Excavating
01.2013 - 01.2014
  • Owned and operated the business, which included all financial responsibilities, such as handling payroll, paying invoices, and all accounting aspects
  • Also maintained client relationships via phone, email, and onsite supervision of projects until complete

Associate Manager

American General
01.2010 - 01.2013
  • Responsible for 10 insurance agents, including their clientele and the finances associated with each book of business as well as maintaining my own clientele
  • Also provided training, coaching, and development of each individual agent as well as recruiting via job fairs and social media
  • I was also very active in the community as far as generating new business for the company

Supervisor

JC Penney
01.2009 - 01.2010
  • Manage team of 16 employees
  • Proposals to upper management regarding improvements

Phlebotomist

Highlands Hospital
01.2008 - 01.2009
  • Blood work and testing, worked with physician offices, Reporting lab results, Lab Core, Quest, Westmoreland Hospital, Clinical records, One on one with Physicians and Patients

Manager / Stylist

Regis Corporation
01.2000 - 01.2008
  • Stepped down to go back to school, Customer Service, Stylist, Colorist, Scheduling, Placing orders

Supervisor Call Center

Reese Brothers
01.1996 - 01.2004
  • Managed 50-70 Employees including managing a weekly schedule, handling various customer service issues as well as coaching and developing to maximize an individual employee’s potential
  • I was also responsible for training and retention of new employees

Skills

  • Project management
  • Employee training
  • Customer service
  • Quality assurance
  • Process improvement
  • Team leadership
  • Compliance monitoring
  • Cross-functional collaboration
  • Mentoring staff
  • Data analysis
  • Conflict resolution
  • Stakeholder engagement
  • Financial oversight
  • Event planning
  • Sales strategy
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Decision-making
  • Complex Problem-solving
  • Analytical thinking
  • Priority management

Timeline

Senior Lead, Project Team/Reconciliation

CVS Specialty Pharmacy
01.2020 - 01.2023

Senior Patient Advocate II

CVS Specialty Pharmacy
01.2017 - 01.2020

Educator

Spagirl International
01.2016 - 01.2017

Cosmetics Manager

Estee Lauder - Origins
01.2015 - 01.2016

Stylist

Regis Corporation
01.2015 - 01.2016

Owner

Nitro Excavating
01.2013 - 01.2014

Associate Manager

American General
01.2010 - 01.2013

Supervisor

JC Penney
01.2009 - 01.2010

Phlebotomist

Highlands Hospital
01.2008 - 01.2009

Manager / Stylist

Regis Corporation
01.2000 - 01.2008

Supervisor Call Center

Reese Brothers
01.1996 - 01.2004

Interim Supervisor

CVS Specialty Pharmacy
DeAnne Jubec