Deanne Morton
Grand Island,NE
Summary
Results-driven professional with a strong background in customer service and cash management at Bank of the West. Recognized for attention to detail and problem resolution skills, consistently exceeding performance targets. Proven ability to foster client relationships and streamline processes, ensuring compliance and enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Technician
Nova Tech
10.2024 - Current
- Conducted thorough product inspections to ensure adherence to quality standards.
- Prepared product for shipping
- Collaborated with team members to streamline workflows and improve efficiency.
Carrier
USPS
04.2024 - 10.2024
- Ensured timely delivery of mail and packages on assigned routes.
- Drove postal delivery vehicles in compliance with safety standards.
- Organized incoming mail for prompt distribution.
- Assisted customers with inquiries regarding services and deliveries.
Delivery Driver
Fedex Express
08.2023 - 10.2024
- Operated delivery vehicle safely and efficiently within designated routes.
- Managed package loading and unloading to ensure timely deliveries.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Ensured compliance with safety regulations and company policies during operations.
Carrier
USPS
04.2020 - 04.2024
- Ensured timely delivery of mail and packages on assigned routes.
- Drove postal delivery vehicles while following safety protocols.
Cash Management Service Teller
Bank of the West, BNP Paribas
06.2017 - 07.2019
- Processed cash transactions accurately and efficiently for customer accounts.
- Resolved client account inquiries efficiently.
- Managed daily cash drawer, ensuring compliance with bank policies and procedures.
- Collaborated with team members to streamline transaction processes and reduce wait times.
- Assisted clients with account inquiries, providing exceptional customer service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Developed strong relationships with clients through excellent customer service skills, resulting in increased client retention rates.
- Exceeded performance targets consistently while upholding high standards for accuracy, timeliness, and professionalism.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
Education
Associate of Science - Business Management
Parks Jr College
Aurora, CO05.1989
Skills
- Attention to detail
- Customer service
- Cash management
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Problem resolution
- Organization and time management
- Friendly, positive attitude
Timeline
Technician
Nova Tech
10.2024 - Current
Carrier
USPS
04.2024 - 10.2024
Delivery Driver
Fedex Express
08.2023 - 10.2024
Carrier
USPS
04.2020 - 04.2024
Cash Management Service Teller
Bank of the West, BNP Paribas
06.2017 - 07.2019
Associate of Science - Business Management
Parks Jr College