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Deanne Murdoch
Elkton
Summary
Dedicated professional with comprehensive experience in technical support and software implementation. Known for effective teamwork and problem-solving abilities, contributing to successful software deployments and staff training initiatives.
Overview
26
26
years of professional experience
Work History
Technology Specialist
Thumb Bank and Trust
Pigeon, MI
08.2021 - 05.2026
- Led implementation of new banking software, enhancing operational efficiency across departments.
- Developed and executed training programs for staff on emerging technologies and systems.
- Collaborated with cross-functional teams to streamline technology processes and improve user experience.
- Managed vendor relationships.
- Helped with troubleshooting efforts to minimize downtime for users.
- Helped staff on best practices in technology usage and problem-solving techniques.
- Worked closely with Operations to ensure staff and customers got the best support possible.
- Participated in complex projects, including a major mainframe conversion and the acquisition of two additional financial institutions.
- Participated in several committees and groups within the organization.
Customer Service Representative
Thumb National Bank & Trust Co.
Caseville, MI
12.1999 - 08.2001
- Responded to customer inquiries via phone, in person and email, ensuring timely resolution of issues.
- Maintained knowledge of bank products and services to provide accurate information to clients.
- Utilized banking software to manage customer accounts and process transactions efficiently.
- Assisted customers with account openings, closures, and general banking services.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Education
Bachelor of Business Administration - Business And Marketing
Baker College
Michigan (Flint, Port Huron, Cass City, Online)06-2002
Skills
- Reliability
- Organizational skills
- Teamwork
- Problem-solving abilities
- Information security
- IT compliance monitoring
- Content management
- Digital marketing strategies
- Technical support
- User interface design
- Mobile app development
- Web development
Affiliations
- Pigeon Little League Board
- Pigeon Chamber of Commerce Board
- Laker Youth Football Coordinator
- Michigan Bankers Association Marketing Committee
Timeline
Technology Specialist
Thumb Bank and Trust
08.2021 - 05.2026
Customer Service Representative
Thumb National Bank & Trust Co.
12.1999 - 08.2001
Bachelor of Business Administration - Business And Marketing
Baker College