Dedicated and Personable Technology Specialist with experience supporting large-scale educational environments. Proven track record in diagnosing and resolving complex hardware and software issues for staff and students. Skilled in in-house hardware repair, remote troubleshooting, and managing vendor relations. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions. Committed to maintaining accurate documentation and inventory integrity to ensure district-wide operational efficiency.
IT asset management
Technical support
IT vendor management
Logging support tickets
IT service management
IT troubleshooting
Software updates
Hardware installations
Excellent interpersonal skills
Project management
Device configuration
Hardware maintenance
Year+ of professional experience